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  • #2191087

    Printer communication error

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    by bpd640 ·

    I purchased a Lexmark AIO printer recently. I installed the software onto my computer. When I try to print a test page, I get an error that the printer is not communicating with my computer. My computer is running on Windows XP and is compatible with the software of the printer. I have had a Lexmark before and have not had this kind of problem. I contacted Lexmark support and they walked me through some troubleshooting and that did not work. I even trid the printer on another computer and I received the same error with the other computer. I have connected and reconnected all cables to the printer and computer. I have installed, uninstalled, and reinstalled the software. I think I know what the problem is, however, I am unable to correct it. I think there is a problem with my USB driver. I have the Service Pack 2 for Windows XP. I have also tried reinstalling the driver for my computer, but because I have the service pack 2, I am unable to reinstall the driver. I even unistalled the service pack 2 and tried reinstalling the new printer and that did not work. I even disabled all antivirus/ spyware protection. Please let me know what I am doing wrong.

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    • #3045580

      Reply To: Printer communication error

      by krystal190 ·

      In reply to Printer communication error

      Working off of your theory that the problem is the USB driver…try this.

      ? Most USB drivers require the drivers that came on the CD that accompanied your motherboard. A Windows XP driver will not do.
      ? Insert the motherboard CD, manipulate through the council, then install the USB driver.
      ? Reboot your computer.
      ? If the problem persists, confirm the driver is that from the motherboard CD, and if need be uninstall the printer software, then reinstall the software.

      Note: I’ve noticed several times as I work with installing drivers and software that a sequence of events make a world of difference so check the readme file located on the motherboard CD for further installation instructions. Also, once an installation is “botched”, the best tactic is to completely remove everything, including unplugging the printer from the computer, and starting over from scratch.

      • #3116058

        Reply To: Printer communication error

        by bpd640 ·

        In reply to Reply To: Printer communication error

        I did finally get the printer to work on another computer, so I know that it is not a bad printer. I was only able to reload the motherboard driver when I unistalled XP SP 2. My cd was for XP SP1. I then reloaded XP SP2. I have completely uninstalled and reinstalled everything and it still is not working. I have even gone into the BIOS to make sure everything was enabled. Both Dell and Lexmark have been unable to help me resolve the issue also. I know it must be a setting in my computer or the USB drivers need updating. Thank you for your input. I

    • #3044401

      Reply To: Printer communication error

      by hal 9000 ·

      In reply to Printer communication error

      Well first try a different USB Lead as the one you have could be damaged. Asa you have already tried this on a different computer with the same effect you have either a faulty set of drivers a faulty USB Lead or a Faulty Printer.

      The On Board USB require their own drivers but provided that other USB devices are working properly the existing drivers should work the printer. Since this is not confined to just one computer but to the 2 that you have already tried it on you’ll have to start working with known good components and at this stage your only option is the USB Lead. If that doesn’t cure the problem it sounds very much like a dead printer which needs to be returned to the seller for replacement.

      Col

    • #3116069

      Reply To: Printer communication error

      by rickrbyrne ·

      In reply to Printer communication error

      I agree with Col and think you have a dead printer, its not very likely that it is the USB driver if you have tried it on another computer.

      Rick

    • #3116036

      Reply To: Printer communication error

      by hal 9000 ·

      In reply to Printer communication error

      Well since you have eliminated the printer and reloaded your computer the most obvious thing would be to go to Dell’s web site and download the newest drivers for your computer and install them.

      I would also look in the Device manager to see if there are any devices not working properly. Right Click on My Computer and chose Proprieties in the drop down menu and then left click on the Hardware Tab and then once again on Device Manager. When that window opens look for any devices with a yellow circle and a Black exclamation mark in them these devices are not working or at the very least do not have a driver installed. As this is a Dell unit you should be able to use the Recovery CD to install the driver that came with the computer but if you have downloaded the latest drivers you can point to the folder where you have the drivers placed to install them by right clicking on the marked devices and then choosing Update Driver or Install Driver depending on what your computer is showing.

      Once you have everything working you’ll need to reboot the computer just to make sure that the drivers are loaded and then once again start off the installation procedure for your printer. With USB printers you normally have to start off the install without the printer connected and connect it at some stage during the install make sure that you follow the directions for installing the printer and it should then work.

      Col

    • #3116733

      Reply To: Printer communication error

      by sardukkan ·

      In reply to Printer communication error

      Try getting a seperate USB 2.0 card ( 4 or 5 ports with or without a 1384 port>, install that, remove all other USB devices from the system before you fire it up with the new card in it. Let the Card install, then follow the destructions for installing the printer, connecting it to the new card.

    • #3113864

      Reply To: Printer communication error

      by jean_guy_bureau ·

      In reply to Printer communication error

      Ok what printer do u have
      is the port on the driver to usb
      uninstall with the cd
      go in the registry and remove vid043d& pid????
      it will be under enum and then usb
      then reboot
      then do a selective start up kill all start up item
      then try to install
      if this does not work tell me what the error u get

    • #3113824

      Reply To: Printer communication error

      by bpd640 ·

      In reply to Printer communication error

      This question was closed by the author

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