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printer error " pc load letter"

By kiiru ·
i have a printer hp laserjet 4plus which shows the above mentioned error when i use in with particular computers.
the same printer works fine with different computers of the same brand and model.
is the problem with the printer or could it be something to do with the ports on the computer or otherwise?

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Check paper size settings on desktop PC

by powolabi In reply to printer error " pc load l ...

Usually, you get this message when printing an attachement from the US (where letter is standard as against UK's A4). You need to check on file/page setup/paper size and change to A4.

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Can vary by application on the PC

by jim.ewing In reply to Check paper size settings ...

When the printer is installed (Settings->Printers->Add Printer), the installation sets the default paper size.

Each application when it is first used remembers this. It is possible that different applications can use different paper sizes. In the application (e.g. Word) you can go to File->Print->Layout->Advanced-?Paper Size and set the size for the application.

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Application problems

by shope In reply to Can vary by application o ...

The paper size default is set in the PC (if you are lucky, once the print server is set up , adding PCs o the net will include the default - depends on Op Sys - Win 95 OSR 2 and later can do this).

But, some applications drive the low level printer interface and have to be set separately.

Finally, some docs have the paper size embedded (Microsoft stuff and Visio do this a lot).

So, track the users who send the stuff, then check their PCs. If the PC default is OK, check the app, and theoriginal document.

Good luck - we still have this problem intermittantly after 3 years of trying to get rid.....

Stephen

My opinions, not my employers.

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RE: PC load letter

by ingallg In reply to printer error " pc load l ...

One thing to check is to make sure that the PC and the printer are expecting the same type of paper. In other words that both are configured for portrait or landscape formats. If the PC is looking for a portrait printout and the priter is configuredfor landscape an error could result. Also check how the paper is laying in the specified tray. Confirm if it is portrait or landscape.
Hope this helps.

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printer error " pc load letter"

by uamms In reply to printer error " pc load l ...

If the printer work fine in others computers then the printer is good, the problem can be:

- Ports (Review the ports, maybe are dirty or not internal conectect.

- Configurations of the drivers (reinstall the drivers)
- Virus, run an antiviral software.

you must review in this priority if you want.

Att.

Ulises Marquez

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printer error " pc load letter"

by uamms In reply to printer error " pc load l ...

If the printer work fine in others computers then the printer is good, the problem can be:

- Ports (Review the ports, maybe are dirty or not internal conectect.

- Configurations of the drivers (reinstall the drivers)
- Virus, run an antiviral software.

you must review in this priority if you want.

Att.

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printer error " pc load letter"

by uamms In reply to printer error " pc load l ...

If the printer work fine in others computers then the printer is good, the problem can be:

- Ports (Review the ports, maybe are dirty or not internal conectect.

- Configurations of the drivers (reinstall the drivers)
- Virus, run an antiviral software.

you must review in this priority if you want.

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How are you networked to printer

by glamberton In reply to printer error " pc load l ...

Knowing how the printer is networked may help in getting the answer you want. Are you connected via a parallel cable and sharing the connection, are you printing in a P2P network, server based, etc....
Isolating which computers do this and which applications will help also.

Good luck

Gary

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