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Printer Problem

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by rfriedman

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I have a Toshiba copier/printer on our NT network that works fine with Windows 95 and Windows 98 workstations.

However, when jobs with multiple pages are sent from users with Windows 2000 or Windows XP Pro, the first page prints fine but the following pages print double spaced and don't use the proper fonts.

Is this a driver problem? How can it be corrected?

Thank you.

2 replies

by ideafixer

Sounds like a driver problem to me. Get the manufacturer name and printer model from the printer. Go to that companies web site and download the driver.

If it is HP, you will download an EXE. When launching that file, it will copy several files to a folder on your computer.

Then go to start, setting, printers. Click add new printer. When you get to the part were you select what printer, click have disk. Then navigate to the folder the EXE file created.

Choose the inf file, then select the proper printer from the list. Once the printer is installed give it another try. When downloading and updating a driver, it should be pretty much the same HP or whatever.

The first thing I would do is update the driver. From there youcan try narrowing down the problem further.

Good luck!

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