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Printer Problem NT4.0 and HP DeskJet

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6 replies

by bill

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On a NT 4.0 workstation with a HP deskJet local printer (serial connection), while logged in as "Administrator" I can print to the local printer. While logged in as a normal user, when I try to print the local printer, the print job goes to the spool, then gets deleted. While logged in as a normal user and I try to print to a network printer, there are no problems If I give the normal user administrative privilages there is no change. The application prints to the spooler, then it is deleted by something.

6 replies

by dmiles

First check to see if you have Spooler Service enabled in the Control Panel
Double-click on the Printers icon in the Contol Panel and select Server Properties from the file menu in the Printers folder.
Choose the Advanced Tab and make sure that you have the correct path to the spool directory.
Check the print spooler routing to which will cause deleting of print jobs

by rickmother

We have had problems with our HP DeskJet 840C printers, we are using Win2k. We had the same problems, if you logged in as an administrator you could print, if you made the user and administrator on the local machine they could print, but once you move them back to the restricted user they couldn't print. The printer permissions are set to everyone. I spent an hour on the phone with HP support and they finally suggested trying the DeskJet 550C print driver, they claim it's a universial print dirver for their DeskJets. We switched all of our print drivers and we haven't had a problem since.

Hope this helps.

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