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printer problems

By mario_tt ·
i have a hp692c deskjet printer i'm trying to repair. it was recently serviced and working when carried to customer it stopped working. Here are the problems
1. not doing a test print
2. when cover raised cartrigde comes out when cover is put back down the cartridge doesn't go back in
3. doesn't print at all now
now the only thing that happened between the service and delivery to customer is that it was transported to customer
what could be wrong?

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printer problems

by WanabeDrSean In reply to printer problems

This sounds like a carriage error.What are the lights doing when this happens,are they flashing back and fourth?

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printer problems

by WanabeDrSean In reply to printer problems

if you are having a carriage error this indicates either the carriage is obstructed or the cartrige\ cartriges went bad

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printer problems

by mario_tt In reply to printer problems

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printer problems

by mario_tt In reply to printer problems

to 1st answer only one light is blinking the paper feeder light

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printer problems

by Ann777 In reply to printer problems

sounds as if the printer was banged up a bit in transport (or the customer took things apart and did not place the cover or other parts back on properly).

The cover should close properly -- with the cartridge inside. It sounds as if the cover is not properly aligned for whatever reason.

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printer problems

by Ann777 In reply to printer problems

I recommend that you take it all apart and put it back together again; making sure that everything meshes up properly. The paper feed may not be working because of misalignment. You should also look at the pickup rollers and clean them (or replace them if they are worn).

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printer problems

by mario_tt In reply to printer problems

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printer problems

by jdwjr In reply to printer problems

take out carteidges and reinstall as new this should reset and fix problem
jd

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by mario_tt In reply to printer problems

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by mario_tt In reply to printer problems

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