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Printer Sharing Problem

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When we try to print several pages on a printer that is shared either on a server (Windows NT 4.0) or a networked personal computer, the following error appears after printing the first page and the printer becomes offline. Then after clearing the Use Printer Offline tick mark in the printer setup, it prints one or two pages and again goes offline.

"THERE WAS AN ERROR WRITING TO //PLANNING/HP FOR PRINTER (HP LASER JET 4). THERE WAS A PROBLEM PRINTING TO THE PRITER DUE TO AN UNKNOWN SYSTEM ERROR. RESTART WINDOWS, AND THEN TRY PRINTING AGAIN. THIS PRINTER WILL BE SET TO WORK OFFLINE. TO SAVE YOUR PRINT JOB IN THE LOCAL PRINTER QUEUE, CLICK OK."

We have been seamlessly printing on shared printers for years. This problem has started just three weeks back. However we did not face any problems in printing thru our Unix server (this means the printer daemon in the Unix servers is working fine also it clarify that there is no problems in the network Hardware)

Corrective Action taken:

Scanned the Server and the PC to which the printer is attached, for virus using the latest virus scanning software (McAfee/Network Associates), however, no virus infection was found.

Tried to print on several printers (Laser, Dot Matrix, DeskJet, etc.).
Tried different operating systems (Windows 98 + service packs, Windows 98SE and Windows 2000 Professional)
Tried using different Ethernet Cards.

Network Details

LAN Network (10/100mbps)

Hardware/Software Used

Server
Compaq 1600
18GB HDD
256 RAM
OS Windows NT 4.0 service pack 5

Compaq alpha server
OS True64 Unix

Personal Computers
Pentium-III, 450MHz, 128MB RAM (more than 1GB HD free space)
MS Windows 95
MS Windows 98
MS Windows 98SE
MS Office 2000 Premium

23 replies

by mackem

Could be something as simple as the printer cable.
You could also try the Net Use command to identify the printer on the network.
Pretty basic, but it may work.

by hal-jadani.scc

thanx for your comments but its not from the printer cable because we are facing this problem with at least 30 printers and some of them is network printer ( they have their own built-in network card)

by estebandelatorre

It seems to me that it could be a printer fromat definition problem.
Check under printer procesor, that RAW is selected and raw visible in queue remains unchecked.
Check under ports, if bidirectional is enable. If yes, try changin the printer cable. One belonging to any new inkjet printer will be suitable.
Uncheck under ports the Activate queue
Under printer properties/plan,
check Print using queue
check begin printing when last page has benn added to the queue
Turn off the printer
Print something. If you don't get the error, the problem may be between the queue file and the printer. The queue file may be corrupted or the printer may have and strange problems.
Turn the printer on, the job will begin, and perhaps the error dissapears...
If possible, plug another (same model) printer and repeat the operations.

Good Luck

by hal-jadani.scc

thanx for your help but we tried all of those solutions but no use. However, we are facing this problem with more than 30 printers ( from diffrant vendors and deffrant kinds like laser,inkjet,doxmatrix,,,,etc). some of those printers are network printers with thier own network card and no printer cable used.

by mjervis

Have you checked your permissions to your printers and users? Also you say this happened three weeks ago, did anything change? New operating system, service pack, power outage, network change?

I am guess permissions whatever happened.

by hal-jadani.scc

thanx Mr. Mjervis but the printers were fully shared without password in windows 9X and nothing was changed during the last three weeks at all.

by it_instructor

Ok, networking, cables and OS are ruled out.
Printer is in correct environment.
Print media is of correct type.
AC voltage is within 10% of nominal rating.
The printer is not exposed to ammonia fumes.
The printer is not in direct sunlight.
There are no error messages on the printers control panel display.

You have a bad Formatter PCA and/or MIO card.
Take the printer to an authorized HP repair center, like where I work :-), to confirm (Recommended action is to replace both).

Note: HP LaserJet printers are not designed to work with mechanical swith-box products with out proper surge protection. These devices generate high transient voltages that cause permanent damage to the Formater PCA. This circumstance is not covered by warranty. (I'm sure you are not using one of these)

by mckaytech

It sounds like a print queue problem on the server - have you tried un-installing the printer drivers and re-installing them?

by estebandelatorre

The problem is on the pc that is housing the printer. It could be a driver problem or a comunication problem.
Testing the driver.
Open the document and start printing it LOCALLY, if it works fine the driver is ok, if not, the driver is corrupted.If you try the Job from another WKS, first remove printer and Driver, and re-install it. This operation will download the driver from one PC to another. If the problem persist, update both nic drivers.

by paul d. masley

You basically have a print queue problem either on the server that is supplying the network interface or on the pc that the printer is attached to. The drivers for each printer must be installed on each pc that uses that particular printer. Inotherwords, if all of the pc's are to use all printers, the drivers for all of the printers must be installed.

It could be a driver problem or a comunication problem. Do a driver test by printing locally and if it works, then try using the same type printer on the network. If these work, then try on a different printer. I believe that after installation of the other drivers, you will find your printing network working.

by mike (from canada)

since all the rest of the answers dont apply, I recomend switching your network printer driver. better yet, update it. If that doesnt work, re-install every printer function in Windows.

by estebandelatorre

Again...

Due to the fact that all previous asnswer failed to solve your problem, now I think that you are facing a Driver-soup version problem.
De-install the printer and every other printer that you have instaled. It should be empty.
I recommends you to manually remove every entry in the registry which may be pointing to the printserver name, the ip address of the printer and the printer model.
Download a new driver if possible.
Apply the lastest service pack available (SP6a)
Reinstallthe printer all over again.

Hope it helps

by tjc

You mention that the printer is a HP 4 - did you have the printers checked and cleaned by a HP rep? I know that in high traffic printers can start to go crazy and only a periodic cleaning stops them from rejecting print jobs. Also make sure that theprinters are on all the time, and turn off the power managment for each. May be some one went around and turned on the power saving feature and that may be causing a problem for printing.

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