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Printer Trays

By mmaisva ·
We have recently acquired HP Laserjet 8150DN printers. On one of them there seem to be a problem with the paper Tray 3. What is happenibg is when 1 load paper in the tray 3 the control panel keeps flashing saying there's no paper in tray 3.
What could be the problem with the printer.

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Printer Trays

by Alpha-Male In reply to Printer Trays

There are a few possibilities. First, clear any jobs from the print Queue. Then restart the printer. See if that clears the problem.

Does the load message state the type of paper to load? It could be that the configuration sliders in the drawer are not securely in place or that the type of paper requested in the print job is not what is loaded. Check this.

If the correct paper is in place, the tray configuration sliders correctly adjusted and the printer and print queue have been restarted and the problem persists, then I would expect it was a bad sensor. I'd manipulate the drawer controls and see if the sensor could be cleaned. If not, time for a maintenance call...well worth while on such an outstanding printer.

Good luck....hope this helps!

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Printer Trays

by mmaisva In reply to Printer Trays

The question was auto-closed by TechRepublic

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by Lizzy In reply to Printer Trays

This could simply be a design problem of the printer perhaps where a sensor is not making contact. Your best bet would be to contact HP support or customer service directly. The 8150's have been out a while, so any problems should have been discovered and probably have been.

I had a few CLJ4500N's that would show the middle drawer to be open. HP sent out tiny little washers with excellent directions for installation. It moved the sensor over just enough where contact is made correctly.
HPLJ1100 printers kept jamming or grabbing too much paper. HP sent out "free kits" of a cardboard tool that inserted a tiny glued separator into the printer that resolved this problem. I had over a dozen of those printers!!
Hope this helps.

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by mmaisva In reply to Printer Trays

The question was auto-closed by TechRepublic

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by mmaisva In reply to Printer Trays

This question was auto closed due to inactivity

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