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Printers folder problems

By diskfailure ·
I have a Win98SE box that was attacked by the Lovebug virus. The machine has been cleaned and is virus free. One problem still remains. I cannot add any printers to the printers folder. Either it will hang and freeze while attempting to add a printer or it will eventually let me add a Network Printer but will tell me it is off line and that I cannot use the printer until is becomes available. Is my only option an OS reinstall?
Few facts
The printer is online and available.
Adding a slave printer is not an option due to department rules.
98SEsr1 was added.
LPT port was removed and added back.
File Print sharing is enabled.
PC is online and network is working properly.
Please Help.

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Printers folder problems

by Ann777 In reply to Printers folder problems

If you can ping the server on the network, but not the printer... then uninstall your printer from control panel. reboot. Run regedit and remove all instances of your printer name. save and reboot again.

download the most current drivers for this printer from the manufacturer and reinstall from that download.

You might also want to verify that the bios on this computer has the appropriate settings for LPT and COM ports.

Test print again.
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You should be okay withouta complete format and re-install. It's a matter of clearing out the registry of the dll files and other parts of the printer device that some manufacturers' uninstall does not really remove.

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Printers folder problems

by Ann777 In reply to Printers folder problems

Go to Control Panel, Add/Remove programs and uninstall from there. Reboot, then the registry.

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Printers folder problems

by diskfailure In reply to Printers folder problems

I can ping the server and printer. No printer software was installed before previous load. Reload of W98SE was the fix.
Thanks for your help

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Printers folder problems

by maxwell edison In reply to Printers folder problems

I think you could solve this problem by simply loading Windows 98 over itself. That should repair and/or replace any damaged or deleted files, and save you from the headache of a full install.

Good luck,

Maxwell

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Printers folder problems

by diskfailure In reply to Printers folder problems

That did it. Thanks!

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Printers folder problems

by Lizzy In reply to Printers folder problems

This sounds more like a network connection problem--you're seeing the network, but unable to see the network printers. I have seen this with both Novell and Windows networks. Other symptoms are possibly the client hanging when trying to print and installed network printers not showing up in the printers folder. You did not say what type of server you have your printers on, but the following redirect patch from Microsoft has helped me on both a mixed network (with more varied mapped drive problems) to an exclusive Microsoft network (mostly just the network printer problems). It is the article found at:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q125433

Make sure that you remove any spaces that might have been created inthe address when you copy and paste it into your browser. If you cannot find the patch--it's about 250KB--contact me through Tech Republic and I can e-mail it to you.

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Printers folder problems

by Lizzy In reply to Printers folder problems

Also, if you take Maxwell's direction, remember that after reinstalling windows, it's a good idea to reapply any service packs.

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Printers folder problems

by diskfailure In reply to Printers folder problems

Wasnt really a network issue. The reg was screwed up.
Thanks for you help.

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Printers folder problems

by diskfailure In reply to Printers folder problems

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