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Printing from Outlook Express

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by adisha

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I have just installed a USB scanner for a friend who has Windows 98 and IE5 and now (this may be a coincidence) they cannot print from Outlook Express! All other applications including IE5 print fine!

Has anyone else had this problem? If so I would be grateful if you could let me know how you remedied it. Failing that . . . I am seriously thinking about upgrading their IE5 to IE5.5

Many thanks for your help in advance!

7 replies

by dmiles

This is possibly a IE5 problem that occured when the service pack was not installed you can try restoring to a previous and then updating to IE5.5 with the service pack1 download and see if this clears up your problem

by adisha

There was a file TASKMON.EXE that was loaded from the registry on startup that prevented the printer from being used. I removed the entry manually (MY COMPUTER\HKEY_LOCAL_MACHINE\SOftware\Microsoft\Windows\RUN).

Outlook express is printing fine now. Phew!

by roland63

I'd try REMOVING the printer from W98, rebooting, then reinstalling it again like it was new to the system.

The drivers may have become corrupt enough not to allow IE to print.

Good luck.

by jgastright

I highly recommend upgrading to 5.5, even if the printer problems are solved. New developments are constantly being added to the web, and you need to keep your internet explorer current to keep up.

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