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Printing from W2k pro

By kseannng ·
a user has a printing issue that has me stumped.



Mary is using a computer that is running Windows 2000 Pro. The problem is when she prints, the print job is finished as it should be, but the job is still in the que and says ?printed?. You can delete the job, but if she reboots or turns her computer off all the print jobs from that day come out on the printers she has printed to.



** I verified the rights are correct

** I verified it doesn?t matter which printer she prints to it happens.

** I checked the spool folder and after deleting the job, the files are removed from the printer.

** I scanned for a virus as a precaution, nothing there.



I found two items from Microsoft that describe what is going on. I checked both of them and it didn?t work. Any ideas?



http://support.microsoft.com/kb/172288/en-us



http://support.microsoft.com/kb/216221/en-us

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