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printing problem ?

By wfyeng75 ·
i have 5 pc connect in a samll network to share internet and printing . Last week all the pc is attacked by virus and i had update the definition for Norton and cleaned all the PC . When i print from any pc from microsoft word or excel , the left side corner of the A4 paper will show " @ " .

the pc is running window xp with office xp (2002).
the printer is connect to a print server ( linksys )

i have try to uninstall the office xp and reinstall but still appear " @ " . I remove the printer setting and install again still the sama .

can anyone give me a better solution ?

I hope the solution is not reinstall the window XP .


thank , hope to hear from anyone soon .

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by LMon In reply to printing problem ?

Check with your printers manufacturer for any updated drivers if they have some download those and reinstall the printer. Or try deleting the printer and reinstalling the printer.

Also try stinger.exe to see if you still have a virus. If you ran the anti-virus but did not turn off system restore you may still have the virus on the machine. To turn off system-restore right click my computer, select properties, select the system restore tab, and then check "turn off system restore" run the av program once it is complete then go back and uncheck "turn off system restore". Do it to all machines again.

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by sgt_shultz In reply to printing problem ?

well. if i were sitting there is would open word and print a blank document and see the problem appear.
then i would close word and search for (with System Restore temporarily turned off) and delete all instances for normal.dot.
then i would open word again and print another blank page and if problem still occurs, let us know.

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by sgt_shultz In reply to

this is probably equally lame, but would find spooler folder and show all hidden files in it and see if print spooler empty.

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by AndrewKnight1981 In reply to printing problem ?

I had the same problem on a customer?s pc. I used Mcafee to remove virus but then found @ appearing when printing word documents. I guessed that the Normal.dot had been edited in some way but didn't take any chances deleting the customer profile then resetting up email, word etc all then work correctly.
Not sure if this is any help to you but didn't think it would do any harm.

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by wfyeng75 In reply to printing problem ?

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