printing problems

Go to the workstation where the jobs are originating from and see what's going on there.

Check for unwanted programs or programs recently installed. Scan the computer for virus/torjan activitiy. Delete all Temporary Internet Files (if you areusing Internet Explorer) or Cache files (if you are using Netscape). Delete *.tmp, ~*.*, etc.

Go to the workstation where the jobs are originating from and see what's going on there.

Check for unwanted programs or programs recently installed. Scan the computer for virus/torjan activitiy. Delete all Temporary Internet Files (if you areusing Internet Explorer) or Cache files (if you are using Netscape). Delete *.tmp, ~*.*, etc.

If you are receiving garbled output from your printer when trying to print in Windows, make sure that the printer you have is configured as the default printer and the drivers are installed. From the Program Manager, double click on the Main group.Double click on the Control Panel icon, then double click on the Printers icon. In the Installed Printers section, highlight the printer that you have on your system then click the Set As Default Printer. If the printer that you have is not on the Installed Printers list, click on the Add button. Below the list of Installed Printers, a List of Printers will appear. Scroll through this list to find your printer or an emulation for the printer that you can find in the owner?s manual. Once you have located the printer you want, click on it so it is highlighted and click on the Install button. Another window will open up and prompt you to Insert the Microsoft Windows disk # ... If you have Windows diskettes, insert the diskette that is being asked for. If you have Windows on the CODE Micro, Inc. System CD, press the Delete key on the keyboard to remove the A:\> prompt from the box and type in D:\WINDOWS OR D:\WFW311 depending on which version of the System CD you have. Click the OK buttonso the drivers load. Once the applicable drivers are installed, the screen will return to the Printers window. Click on the printer you just installed to highlight it, click on the Set As Default Printer button, then close the Printer window. Your printer is now installed in Windows.

All print drivers are set correctly, the server and all workstations have been working fine for over a year. The print server is an hp 3 port print server. The one workstation that is sending these "ghost print jobs" is also configured correctly. Like I said, it send these jobs, and it seems to be sending to them to all printers, which makes no sense at all. I have actually seen it happen, the computer user was not using the system at all, and it sent atleast 5jobs to the print queues. Usuallythe description in the queue will tell you what is printing, however in this case, once the garabage starts printing on the printers, it says "error printing remote print job to printer"

Sounds like the effects of the Bugbear worm. Download the removal tool from Symantec http://securityresponse.symantec.com/avcenter/FxBgbear.exe and run on all machines in safe mode. Once done clear all print queues and reset all printers/print servers to clear the print buffers before rebooting.

Scan for virus.. once clean ..
Delete all the PrintQs and recreate them once again

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