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Printing problems

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by hanover phist

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I am having a problem with a HP Laserjet 4100n on a TCPIP network. It will print fine from our NT 4.0 workstations but when you send the same print job from a Win 98 SE it will only print 5 of 12 pages. The only error message that comes up is on thePC and just says there was a problem printing.

4 replies

by alpha-male

I would make sure you have the newest print drivers installed (this will fix many problems). Try it and see if it's okay afterward. Reinstalling the printer with the latest HP installer would be good as it will clear up most driver issues.

Secondly, I'd try to just print page 6. Find out if that is where the issue lies. After that, try to print pages 7-12. Narrow down the problem. If it is just p.6 that is tripping up the process, fix the page. Usually in this case it's a font problem or animage file.

by hanover phist

Yes I have reinstalled with the online HP installer the supposed most upto date drivers, and yes you can print the first 6 then the next 6 and then 6 more if you want, and it is not just one document. But only the NT 4.0 machines will print any amount of pages. I printed an 128 page doc on one. Oh ya this is just not just one printer I am having problems with, we have 5 of these and this happens from all the Win 98 machines. But the NT's work fine

by your mom 2.0

The prev answer sounds correct, but I'd also suggest changing the printer's spool settings on the 98se machines, just to see what happens.

Is this network printer connected thru JetDirect s/w or some kind of print server? Is it connected directly to a PC?

by hanover phist

The printers are using the HP TCPIP network setup no print server. OK here is a strange part while trying to figure this problem out I installed the 4100n from the CD on a PC with WIN 98 first ed. Gess what it prints fine. So I am still as lost as before. thanks I will mess with the spool settings and see what happens.

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