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printing problems

By paul681 ·
I have a user that has a problem printing only after the first login in the morning.
We have NW5.1 SBS uisng print ques. and an hp printserver.
What happens is he boots up and logs into the network, then logs into our financial software to run a report and when he selects print his system locks up.
After a reboot it works fine.
This has happened the last 6 mornings in a row.
He is in early so unfortunatly I am not there to see what happens.
Any Ideas on what to check for?

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printing problems

by macandannbowl In reply to printing problems

Prior to the user printing from the financial software, ask him to first attempt to print from Notepad, just a few lines of text as a test. This should help narrow down the issue.

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printing problems

by paul681 In reply to printing problems

Thats my Next step,
Thanks

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printing problems

by rogerndgreen In reply to printing problems

Is the software Oracle 11i? I know of at least 6 large companies in my area (including the one I support) all having various printing difficulties since being forced (by Oracle soon removing all support) to upgrade from Oracle 10.7.
To date, we haven't found a consistent fix, but the most promising one is to use Postscript drivers and not PCL.

Just a thought.

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printing problems

by paul681 In reply to printing problems

We use SBT Vision Point by AccPac

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printing problems

by paul681 In reply to printing problems

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