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Problem activating OEM CALs -tracking id

By biano ·
Hi all,
this one has me stumped, hence the high points value :-) OEM CALs (for SBS 2003 and server 2003 at least) ship with a 'tracking ID' in the place you'd normally expect to see a product ID/COA. The tracking ID is a 14 digit number but it will not be recognised by the activation wizard. I then contacted Microsoft tech support/licensing/partner support to find that they can't answer my query. Has anyone had the same problem (i.e. been unable to activate CALs because they have a tracking ID and not a product key)? I need a fix as soon as possible ..thanks in advance & happy point gathering!!

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by CG IT In reply to Problem activating OEM CA ...

Microsoft OEM software is for a single install on a single machine . The product activation will compare hardware and if it sees different hardware it will deny activation. OEM can not be transfered to another machine unlike retail or Open Business/Open Value licensing.

if you installed the OEM version on one machine and later want to install on another machine you have to buy seperate media and license. you cant just buy a license.

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by CG IT In reply to

the other thing about Microsoft OEM software is there you don't get 2 free instances of tech support that you get with a retail product or Open Business/Open Value. Support is provided by the company which sold you the computer.

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by biano In reply to Problem activating OEM CA ...

Hi there,
thanks for your answer, however the problem I'm having isn't the one you describe. I can't activate the CALs becasue there's no activation code/product key included in the documentation...only a tracking id...any ideas?
thanks!

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by Jacky Howe In reply to Problem activating OEM CA ...

Unfortunately you have been supplied with the wrong product. I recently went through this process. Get it back to your supplier and ask them for the correct CAL's. Here is part of the correspondence from Microsoft.

Thanks for using the Microsoft Partner Managed Newsgroups.

The SBS CAL pack comes with a 25-character code, and it must say Small
Business Server on it. If it just says Windows Server 2003 and has no code,
it is not an SBS CAL pack. Please contact the reseller to make sure they
did not send you the wrong CAL pack.

Rob

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by Jacky Howe In reply to

I still do not know and anyone that i spoke to from Microsoft what the product with the tracking id is for.

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by biano In reply to

Poster rated this answer.

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by biano In reply to Problem activating OEM CA ...

Hi there!
I know exactly what you mean; normally it would be the wrong product but not in this case. MS have confirmed that CALs will ship with a tracking ID but they don't know how to convert it to a code that can be activated. I actually work for a MS Gold partner (OEM) so the part nos are correct. I'm pulling all my hair out

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by Jacky Howe In reply to Problem activating OEM CA ...

I can't add another comment.
I returned the Product with the tracking ID which was packaged in Taiwan to my Supplier. He replaced it with the correct CAL's and I am up and running. It actually took over 4 weeks to get it sorted. My client was not very happy. Every time I tried to contact Microsoft about it I kept getting sent to Terminal Services Licencing which was the wrong area. Anyway you look at it you have the wrong product the proper CAL's have a 25 digit code.

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by biano In reply to

Poster rated this answer.

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by biano In reply to Problem activating OEM CA ...

Hi all,
just in case you come across it again, the Mystery of the Terrible Tracking Codes has been cracked...kind of. Basically, MS came back and said that all CALs ship with a tracking ID, as proof of purchase. They declined to say why exactly some CAL packs bear only a tracking ID, and some a tracking ID and a product code, but they confirmed that all are legitimate and correct for Server 2003. After much pursuit through OEM channels, we've been told to use a workaround of starting the licensing service and adding in per set CALs i.e. switch to honour mode..hope this helps! All the best, and thank you

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