Problem downloading email - TechRepublic
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May 29, 2004 at 02:21 PM
rlg3526

Problem downloading email

by rlg3526 . Updated 22 years, 1 month ago

I have an Earthlink email account which is accessible both online and via downloading it to my hard drive. I’ve had a recurring problem while downloading my email. This is the error message that Outlook Express gives me:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘xxx@xxx’, Server: ‘xxxx’, Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

The last message that successfully downloads to my inbox consists of nothing but a date and, when I ask for the message source, the following:

X-Symantec-TimeoutProtection: 0
X-Symantec-TimeoutProtection: 1
X-Symantec-TimeoutProtection: 2
X-Symantec-TimeoutProtection: 3
X-Symantec-TimeoutProtection: 4
X-Symantec-TimeoutProtection: 5
X-Symantec-TimeoutProtection: 6
X-Symantec-TimeoutProtection: 7
X-Symantec-TimeoutProte

I can tell that this comes from a very specific message in my online inbox, that the blank message with all of the ?timeouts? is being created by what I beleive is one of the messages I’m trying to download. As I’ve usually deleted all of the spam and unwanted messages before I begin downloading, it’s clearly not coming from an advertiser, it’s clearly coming from a trusted source.
I’ve now used both dial-up and a cable modem to try and download my messages and I’ve asked Earthlink for assistance in identifying the ?bad? message. No luck either way.

Anybody out there with new ideas?

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