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Problem with accessing hard drives and windows update?

By mtgfan2006 ·
First of all, here are some of my computer specs for reference:

Windows XP Professional SP3
1 GB RAM
1.90 gigahertz AMD Athlon 64 X2 Dual Core

This is also something that I found odd:
Hard Drive (C:\)
149.50 Gigabytes Usable Hard Drive Capacity
81.67 Gigabytes Hard Drive Free Space

TSSTcorp DVD+-RW TS-H653A [CD-ROM drive]

-----> Lexmark USB Mass Storage USB Device [Hard drive] -- drive 1 <----- (Odd??)

ST3160812AS (Hard drive C:\) -- drive 0

So anyway, these are the currently known symptoms of my problem. First, I cannot access windows update. I am using Internet Explorer 8 which is NOT beta. Next, I cannot see my internal hard drive ANYWHERE but in my computer. It does not appear in Disc Management and is not accessible in command prompt. I tried using chkdsk on my drive (my internal drive, C:\), but it gave me the error message "The drive, the path, or the file name is not valid." I tried typing "chkdsk C:\" and "chkdsk C /R". Also, on top of my internal hard drive giving me problems, I am also not able to use flash drives. To explain this problem, when I insert a flash drive, it shows up under Safely Remove Hardware like this: "Safely Remove USB Mass Storage Device". That is all it says. Safely Remove Hardware does not give me an error message like if the drive didn't install correctly, and it doesn't show a drive letter. My flash drives are also not accessible or visible in my Computer or Disk Management. I can access my external hard drive for some reason, but it doesn't show up in disk management like it used to either. It does however show up in my Computer. One last thing, I am also NOT able to populate any of my drives for information. (By going to My Computer, Right clicking a drive, selecting properties, going to the Hardware tab, selecting properties, going to the volume tab, and then FINALLY selecting populate.) When I try to populate a drive the information comes in as follows: "Volume Information for this disk cannot be found. This may happen if the disk is a 1394 or a USB device on a Windows 2000 Machine." now it is even worse. It never used to give that error message it just displayed no information. PLEASE HELP! I have searched EVERYWHERE for a solution to this problem with no results. Could this possibly be a virus?

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All Answers

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RE: Could this possibly be a virus? ...

by OldER Mycroft In reply to Problem with accessing ha ...

Well - have you checked? Do you have any anti-virus software installed? What does it report?

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No I don't think that it is a virus, but that doesn't rule it out.

by mtgfan2006 In reply to RE: [i]Could this possibl ...

I have tried scanning for viruses with AVG Internet Security 8.5 Registered version, with the normal GUI scanner and the Safe mode AVG Command Prompt Scanner too. I have also tried scanning for viruses with SmitFraudFix (Don't worry, this is NOT the virus, it helps remove SmitFruad and other viruses.) Every time I have scanned I have not found any viruses, except one Trojan that was successfully removed with the Command Prompt Scanner. There is also a message that AVG gives me about
catch-you.ru/files/Winset20.exe. I will notify you of exactly what it says when the message appears again.

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Also scan the system in Safe Mode to find all of the Infections

by OH Smeg In reply to RE: [i]Could this possibl ...

After you scan and clean the system with your Installed AV Product you need to repeat the scan to make sure that everything has been removed it most likely will not so you need to continue scanning till either the system is clean or you can not remove something.

You also should have Malware Bytes

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol&cdlPid=10878968

& Spy Bot S&amp installed and updated

http://www.safer-networking.org/en/download/index.html

And scan with these in Safe Mode as well.
If you do not have an AV Product installed you can use AVG Free available here

http://free.avg.com/download-avg-anti-virus-free-edition

Col

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Thank you for your useful replies!

by mtgfan2006 In reply to Also scan the system in S ...

I do have Spybot S & D installed, but I haven't tried running it in safe mode yet. Will do. I'll try MalwareBytes too but I thought that it was not free.

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It may be Viral try this

by Jacky Howe In reply to Problem with accessing ha ...

Run this Rootkit Revealer GMer
<a href="http://www.gmer.net/index.php" target="_blank"><u>Gmer</u></a>

FAQ
<a href="http://www.gmer.net/faq.php" target="_blank"><u>FAQ</u></a>

Follow the steps below with the System started and restarted in Safe Mode with Networking. Running in Safe Mode loads a minimal set of drivers for the Operating System. You can use these options to start Windows so that you can modify the registry or load or remove drivers.

Removing malware from System Restore points
To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.

Default Start Menu XP
If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".

Classic Start Menu XP
If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".

Vista
Start, right mouse click Computer and select Properties. Select Advanced System Properties, click contine and then System Protection. Untick the box nect to Local Disk C: and click on Turn System Restore off.


After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".

Download Malwarebytes Anti-Malware, install it and update it.

<a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>Malwarebytes</u></a>

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
<a href="http://malwarebytes.gt500.org/mbam-rules.exe" target="_blank"><u>mbam-rules</u></a>

I would keep scanning with it until it is clean by closing out and rebooting and running it again.


You may have to copy MBAM and the Update to USB as well.

From another PC download and install Spybot, update it and copy the the installed folders to a USB Stick.

Restart the PC in Safe Mode, navigate to the USB stick and run Spybot and MBAM and the Update if necessary.

Download Spybot - Search & Destroy and install it. Update it.

<a href="http://www.safer-networking.org/en/download/index.html " target="_blank"><u>Spybot</u></a>

With the new strains of Virus that have been created you may find it necessary to rename the executable files so that they will work. Rename mbam-setup.exe and then navigate to the install folder and rename mbam.exe. Do not change the files extension from .exe. Do the same with Spybot.

<i>Keep us informed as to your progress if you require further assistance.</i>

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Oh god this is bad...

by mtgfan2006 In reply to It may be Viral try this

I am almost positive that it is a virus now. Is there any way that I can send you a picture? It is taking control of my Internet Browser and it is displaying false "Computer Infected" messages in the taskbar . I hope it is not the new Conficker Worm or its gonna be "hello reformat".

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Try and run MBAM

by Jacky Howe In reply to Oh god this is bad...

as suggested you may have to copy it and the update to a usb drive and install it in Safe Mode along with the Update.

A Format will probably not remove an infection. The only sure way is to use Darriks Boot and Nuke but not if you are using a Notebook. Worry about that later as we will try and get the infection under control first.

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Yep its a virus

by mtgfan2006 In reply to Oh god this is bad...

I have the virus Win32/Cryptor. This is very bad because I have dealt with a virus like this before at school and was unable to remove it. It even took over AVG so that it could not be removed. On top of that I have a ton of websites popping up from it with fake antivirus software and fake infection warnings, plus this virus has downloaded more infections onto my system and possibly replicated. I can assure you that this virus was not affecting me to this extent the last time that I scanned. I knew that something was fishy when my flash drives weren't working, but this is the first time the virus was discovered. Thanks for your help. I am still going to try to run all of the programs you told me about that I don't already have. I'll report my results when I'm finished.

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I don't know if I'm going to be able to beat this virus...

by mtgfan2006 In reply to Yep its a virus

First of all, here are some of my computer specs for reference:

Windows XP Professional SP3
1 GB RAM
1.90 gigahertz AMD Athlon 64 X2 Dual Core

This is also something that I found odd:
Hard Drive (C:\)
149.50 Gigabytes Usable Hard Drive Capacity
81.67 Gigabytes Hard Drive Free Space

TSSTcorp DVD+-RW TS-H653A [CD-ROM drive]

-----> Lexmark USB Mass Storage USB Device [Hard drive] -- drive 1 <-----

ST3160812AS (Hard drive C:\) -- drive 0

So anyway, these are the currently known symptoms of my problem. First, I cannot access windows update. I am using Internet Explorer 8 which is NOT beta. Next, I cannot see my internal hard drive ANYWHERE but in my computer. It does not appear in Disc Management and is not accessible in command prompt. i tried using chkdsk on my drive (my internal drive, C:\), but it gave me the error message "The drive, the path, or the file name is not valid." I tried typing "chkdsk C:\" and "chkdsk C /R". Also, on top of my internal hard drive giving me problems, I am also not able to use flash drives. To explain this problem, when I insert a flash drive, it shows up under Safely Remove Hardware like this: "Safely Remove USB Mass Storage Device". That is all it says. Safely Remove Hardware does not give me an error message like if the drive didn't install correctly, and it doesn't show a drive letter. My flash drives are also not accessible or visible in my Computer or Disk Management. I can access my external hard drive for some reason, but it doesn't show up in disk management like it used to either. It does however show up in my Computer. One last thing, I am also NOT able to populate any of my drives for information. (By going to My Computer, Right clicking a drive, selecting properties, going to the Hardware tab, selecting properties, going to the volume tab, and then FINALLY selecting populate.) When I try to populate a drive the information comes in as follows: "Volume Information for this disk cannot be found. This may happen if the disk is a 1394 or a USB device on a Windows 2000 Machine." now it is even worse. It never used to give that error message it just displayed no information. PLEASE HELP! I have searched EVERYWHERE for a solution to this problem with no results.

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Suggestion...

by arjaym In reply to I don't know if I'm going ...

I have a suggestion, try to revert it back to SP2. I think that the problem might occur on the service pack. I don't know if that's the main problem but I hear some issues regarding SP3.

I don take out the possibility of the infected virus in your PC but I guess if your PC has been infected already by some viruses, try to reformat and use service pack 2 if your OS is WinXP. Don't waste your time installing SP3, instead install VISTA if you want or win7.

Thanks.

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