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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Problem with BIOS update
update is confirming the system model and software driver version. Please wait". Then, I get this unbelievably useless error message in a dialog box whose title bar says "Severe":
OpenFile 1 Failed
I've downloaded Sony's file three times, in case I was dealing with a damaged file. I've checked with their tech support to be sure it's REALLY the right file. It is.
I've googled for info about that error message, but I came up with fifty billion hits, all of which seem to indicate that it's a very generic error message, not specific enough to be helpful.
Other info & steps taken:
1) I'm logged in as admin during the install, and I have permission to write to ANY folder on this machine.
2) The install is handled by InstallShield
3) In Properties of the install file - original file name is stub32i.exe
4) Tried bypassing startup apps (ZoneAlarm, NAV2004).
Would it be worth trying compatibility mode? Could it hurt? I'm wondering if Sony expected users to run the upgrade BEFORE they installed XP, or after....
-Doug