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Problem with installing printer

By ivanshuen ·
I have recently upgraded my PC system with a newly purchased motherboard GIGABYTE GA-MA78GPM-DS2H (AMD 780G chipset) and an AMD Phenom x4 9950 CPU. The operating system is WinXP Professional (service pack 2).

The PC was working all right until the time when my Canon IP3000 printer was being installed. During the installation process, the USB interface became very unstable. Most of the time the printer was not detected at all. But even when it was detected and the driver successfully installed, the printer was not working, and, worst still, the PC will not shut down and the following boot-up was not straight forward as if something had been corrupted in the printer installation process.

Any idea what is the problem and the cure?

Ivan

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Clean Spool

by jszivos In reply to Problem with installing p ...

You should clean your spooler to rid your PC of corrupted drivers. Microsoft's cleanspl.exe is part of the Windows Server 2003 Resources Kit, but it works for Windows XP: http://www.microsoft.com/downloads/details.aspx?familyid=9d467a69-57ff-4ae7-96ee-b18c4790cffd&displaylang=en

Then you can start from scratch. You should use the drivers on the manufacturer's website.

Maybe the USB cable is faulty. You should swap it out with a known good one.

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