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Problem with MS Outlook

By islamtariq ·
On one of my WINNT workstation 4.0. Office 97 is installed with MS Outlook. The user is having problem in starting the application on his logon. After clicking Outlook icon. The application starts and hangs at first screen. Task manager is showing the application as RUNNING. When I log in as administrator the application runs fine.

Any idea ... what's the problem?

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Problem with MS Outlook

by rapidad In reply to Problem with MS Outlook

When outlook hangs like that it is looking for a network connection, (test this by unhooking the network cable on a box where outlok works normally and see what it does). If indeed when you logon as admin, and outlook works it sounds like the network is refusing for whatever reason to allow the user access. usually in a business envir. the outlook connects to a(n) exchange server(s), if this is where your user does not have permission, it will cause what you describe. Check his permissions, both network and mail server.

let us know

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Problem with MS Outlook

by rapidad In reply to Problem with MS Outlook

I think ANNA has got it right, give her answer a try............

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Problem with MS Outlook

by islamtariq In reply to Problem with MS Outlook

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Problem with MS Outlook

by islamtariq In reply to Problem with MS Outlook

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Problem with MS Outlook

by Ann777 In reply to Problem with MS Outlook

Sounds like a profile issue. Is the user using a PST file? If yes, if you close out the PST file can he log into his mailbox without problem? If yes, then the PST file has probably been corrupted. You may need to run Inbox Repair Tool over hisPST (scanpst.exe is Inbox Repair Tool) file if you cannot get it to open.

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Problem with MS Outlook

by islamtariq In reply to Problem with MS Outlook

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Problem with MS Outlook

by islamtariq In reply to Problem with MS Outlook

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Problem with MS Outlook

by islamtariq In reply to Problem with MS Outlook

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