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Problem with network printer

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6 replies

by sofihdz

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Hi, I have a Kyocera Mita FS-3800 connected via TCP/IP to the network, when there are a few users in the net the printer works fine, but if all the users are connected and somebody send to print, the printer shows "F3 - Call service person". First I thought it was a problem with the printer, and I tried to conneccting another printer, but the second printer also showed the error "call services person" (without the "F3"). Now I think is a problem with the network, but I don't know what to do. Thanks!

6 replies

by mikex

How your printer is connected?

If it's directly on a TCP/IP port, try to share the printer through a powerfull PC with XP (for the rest of the users) leave only 2-3 users directly attached to the printer IP address

by dustyd

Make sure you are not 'pooling' printers.
Ensure you are using the correct print processor and are printing spooled documents first. Are you printing RAW?

What status do you see on the printers' NIC?
When you get an error, can you ping it's IP address?

by dustyd

Make sure you are not 'pooling' printers.
Ensure you are using the correct print processor and are printing spooled documents first. Are you printing RAW?

What status do you see on the printers' NIC?
When you get an error, can you ping it's IP address?

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