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Problem with network printer

By sofihdz ·
Hi, I have a Kyocera Mita FS-3800 connected via TCP/IP to the network, when there are a few users in the net the printer works fine, but if all the users are connected and somebody send to print, the printer shows "F3 - Call service person". First I thought it was a problem with the printer, and I tried to conneccting another printer, but the second printer also showed the error "call services person" (without the "F3"). Now I think is a problem with the network, but I don't know what to do. Thanks!

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by BFilmFan In reply to Problem with network prin ...

Make sure that you are using the latest drivers:
http://usa.kyoceramita.com/KMAGlobalpub/jsp/Kyocera/download_center.jsp

You didn't state, but are the clients printing directly to the printers IP address?

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by sofihdz In reply to Problem with network prin ...

Yes, they are printer directly to the printer using the TCP/IP port

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by mikex In reply to Problem with network prin ...

How your printer is connected?

If it's directly on a TCP/IP port, try to share the printer through a powerfull PC with XP (for the rest of the users) leave only 2-3 users directly attached to the printer IP address

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by dustyD In reply to Problem with network prin ...

Make sure you are not 'pooling' printers.
Ensure you are using the correct print processor and are printing spooled documents first. Are you printing RAW?

What status do you see on the printers' NIC?
When you get an error, can you ping it's IP address?

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by dustyD In reply to

Could swear I only clicked once.

Forgive.

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by dustyD In reply to Problem with network prin ...

Make sure you are not 'pooling' printers.
Ensure you are using the correct print processor and are printing spooled documents first. Are you printing RAW?

What status do you see on the printers' NIC?
When you get an error, can you ping it's IP address?

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6 total posts (Page 1 of 1)  

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