Just to give you an idea of how much of a head scratcher this is, I joined this site solely for the purpose of this problem (though I’m probably going to stick around after!).
We have a user here, who has problems with her Office 2000. When she tries to opens an Excel file, whether it’s by opening the file in Explorer or in Excel by doing File/Open, she gets the following error message : “Unable to access read-only file ‘filename.xls'”. When she click ok, she gets “Unable to open ‘filename.xls'”. I tried this with a local file and a file on a network drive.
In Word, she gets a similar error message. Also, when trying to close Word by clicking the X, the opened file closes, but Word stays open. If I click X again, I get a message that says something like “Do you want to save modifications to the template?” or something like that. Clicking Yes doesn’t work, so I have to click no.
I tried reinstalling Office completely, but it still made the same problem. I tried deleting Normal.dot, but for some reason, couldn’t find it. So yesterday, I deleted the Windows user profile and had a new one created. It worked fine for the rest of the day. Today, the problem came back.
I thought it might be because the user is on a different GPO than other users, so I’ve put her on the same thing and had her reboot : Same problem.
I’m at loss here! I think something is corrupting her Office but I have no idea why!
Any help?
