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Problem With Windows 98SE memory

By tfenner ·
I have recently needed to install a new software package that has the minimum requirements of 133 Mhtz proc. 64 MB ram and 80 MB harddisk. I installed it on a 233 Mhtz proc. 128 MB ram and 6 GB hdd running win98SE. The package installed fine. This program requires me to import info in the form of a text file that is in a fixed length in format. The file is 2mb in size. The first time we ran the import it worked fine. Since then the program freezes after getting through 420 of the 2100 records. Checking the End task menu, it shows the program as not responding and windows is unusable until it is ended. I had ended its task closing the program, but when I tried to open another program I got running low on memory error. I shutdown, waited a few seconds for the memory to dump and rebooted. Reattempted the import. Exact same results. I added more Ram (32MB) and still same results. I contacted their tech support and they said it was a problem with the way Windows was handling the memory. They instucted me to break down the file into 5 seperate files and the import eventually worked but took forever to set up all of the files. Their old version, which is no longer supported imported this file just fine on a substantionallyolder PC. I installed a small program that displays the amount of real time memory that is available and it shows after I started the import that I had 64 MB of memory available. This makes me believe that the Tech person was full of crap. Can anyone tell me how to attempt a fix or if this tech is correct? And if he is correct, please explain how win98se handles its memory. I know the difference between virtual mem and hardware mem so no need to explain there. By the way the RAm is SDRam 133 mhtz. FBS is the same.

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Problem With Windows 98SE memory

by Paul D. Masley In reply to Problem With Windows 98SE ...

As you did not release the program name, it may be a little difficult to answer your question. According to Microsoft, WIN98 can only address 64 meg of memory, but I am using WIN98 SE with 192 meg and no memory errors. First, if it is a new program, look on the net and see if any patches has been issued for it. Do not rely too much on tech support unless you can get an actual programmer. Second, you may have a bad memory strip. As the problem occurred with the initial 128 strip, take it out, put the 64 in its place and attempt to run the program. If it runs (probally a lot slower), reinsert the 128 strip in the second slot and see if the problem re-occurs. If it does, its the strip and you have possibly found your problem. You may also want to uninstall the program, cleanup your HD and registry and then reinstall. Also, Adjust your swapfile size to somewhere in the 384/480 meg range (2/2.5 X Memory) and make sure after this change you have at least 600 meg free disk space. Watch your system resources, WIN98 SE can get very contrary if they drop below 75%. Shut down the fancy screensavers and backgrounds and clear the startup item box. Do not load your virus protection unless you are on the net. You can email me if this does not help and I will offer several more suggestions. Hope this helps.

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Problem With Windows 98SE memory

by tfenner In reply to Problem With Windows 98SE ...

I appreciate the comments that you have given. The computer has a repartitioned and reformatted drive in it with a fresh install of win98se. It runs Office 2000 programs (of which Outlook and Access we use all of the time) which are memory hogs. They all run fine on the computer with no hitches. The program that causes the problem is called Express Works. It is a address tracking package. I have checked already and there are no updates for it. I have tried shutting down the computer and restarting it without starting any other program using msconfig startup options and attempted to use the import. It still fails. As far as the page swapping, which I have set to let windows manage, has 4 GB worth of space to use. Any other insights?

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Problem With Windows 98SE memory

by Paul D. Masley In reply to Problem With Windows 98SE ...

Kill the 4 gig swapfile. WIN98 cannot handle a swap file this big. This may be the initial cause of your problem. Refer to my first answer about the swapfile size. Do not let windows manage your memory. Set it somewhere between 380/480 meg. Didyou do the memory stick test? Also, is it name brand memory or is it a "Wally World" special? Did you remove the program, run disk maintenance and then re-install? There is also the possibility that the program is maxing out the processor too long, the processor is overheating or just failing. Just for a test, I suggest that the program be installed on another system (WIN98 SE)and a test run made to see if works. If it doesn't, you found it!

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Problem With Windows 98SE memory

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Problem With Windows 98SE memory

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Problem With Windows 98SE memory

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