I am a Project Manager in a software development company and am working with a client on a web application. And I do not what to do….
The client is never satisfied, whatever our team does. Always complains that the application is difficult, unituitive, does not match the original specifications, etc. Problem is, the specification our client likes so much misses major points and provides very scarce and irrelevant information about many aspects. It also shows little technical knowledge but the Project Manager on behalf of the client wishes that we follow the spec one to one. Can anyone suggest what I should do in with clients like that — that just love paperwork, do not have much technical knowledge and foresight, and do not wish to leave anything to the discretion of the development team….
