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  • #2293166

    Problems in Microsoft Office XP Professional


    by floringeorge2001 ·

    As an administrator I am facing the following problem:some of the Microsoft Office files can not be opened/copied /moved anymore.When trying to do this we received messages such as:
    a) “cannot copy file: File system error ( 1148)”
    b) “connot move file: File system error ( 1148)”
    c)”Cannot find file ‘(null)’ ( or one of its components).Make sure the pathe and filename are correct and that all requiered libraries are available”
    d)I tried also to read the properties of the respective files in order to change the permissions and /or the ownership of the respective files, but it was impossible.The message I received was ” Properties are not available”.An additional information is that during the past 9 month the former network administrator performed many changes of the company’s domain on the server and the previous user log-on profiles have been modified and I am wondering if the problem I am facing in opening the respetive files is related to the fact that those files were previously created under the former domain’s user log-ons.It seems that the respective computer has the Microsoft Office corrupted as when we try to open some Office files (Excel,Word … ) we receive the message “Preparing to install”…and only after 2-3 clicks on the “cancel” command of the respective message we were able to open the files. Also I was able to use the Windows automatic update only but not the Office update that are available on the Microsoft web site. I tried several time to use the Office update facility on the Microsoft web site but each try has failed and the message recieved form the respective web site was related to the Windows Journal Viewer and Windows Installer.
    It seems also that antivirus program did not functioned properly so I am wondering if our problems was generated by a virus/worm.
    I would appreciate any support in fixing these problems since the respective files contain valuable data for our company.
    Many thanks in advance.

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    • #3304060

      Reply To: Problems in Microsoft Office XP Professional

      by s_hunnicutt ·

      In reply to Problems in Microsoft Office XP Professional

      Ok my first suggestion would be to get your antivirus to work properly, via uninstall then reinstall. Preform a scan, then maybe do a registry scan on the machine lavasoft adware is good. journal viewer I have had problems in the past but only with pdf files. if you want just remove Journal viewer, but you should reinstall adobe these to programs have a problem with each other. try these then let me know what happens

    • #3303982

      Reply To: Problems in Microsoft Office XP Professional

      by edodaniel@ ·

      In reply to Problems in Microsoft Office XP Professional

      That error is often associated with either too long a path-filename combo or with a file with a reserved name.

      See if this MSKB article helps you:;EN-US;120716

      If it is the problem remember that you can also use SUBST to shorten the path.

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