I just purchased a new Compaq laptop with Vista on it. I have an HP PC running Windows XP to which the printer is connected. I am using Windows Live One Care on both I started my laptop and I got a pop up box from Live One asking if I wanted to use printer with laptop
and I said yes. A couple of hours later I tried to make a copy from my PC and my printer did not work and my HP Director is gone of my desktop and my tray. I have removed and reinstalled software from HP site, used their 4 step utility removal, disabled my firewall and followed all instructions I could find to resolve problem. I also have Register Cleaner which I have used to make sure nothing
of the software is left behind. I can print on my printer from both PC and from laptop and the HP Director has been on and off the tray several times after the many installs and reinstalls. When you click on the HP Director icon on system tray “when I have one” I get a script error and then if you keep cliking on yes Hp Director finally opens and it’s blank except for the word Status. I am almost ready to junk the printer and buy a new one, but it was working perfectly before this ordeal happened.
I am not sure if problem was caused by Windows
Live One Care, the Windows XP vs Vista between PC and Laptop or if the PC inp is playing a dirty trick on ME!!! HP is not an option for support because my experience with them is always. “You’ll have to re install Windows on your PC….and that ain’t happening, yet I am very frustrated.. can anyone help me!!!!!!
