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Problems installing printer Windows XP

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3 replies

by jacqui_r

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Hi

When I attach a HP 690C printer to my XP Professional machine, the xp recognises the printer and attempts to install the drivers. At the end of the proces it says there was a problem and the printer was not installed, yet if I look in the printers folder I can see and print from the printer. However every time I reboot the machine it finds the printer again and I have to go through the process over and over, any suggestions??

Jacqui

3 replies

by thechas

The 690C is one of many printers that does not have a new driver for XP.

HP does have a guide to help get the driver installed:

http://tinyurl.com/dcnm

Next, have you installed any of the XP updates from Microsoft?
Many times, the updates are needed to get peripherals working properly.

Still having problems, try installing the Windows 2000 driver.

Chas

by dkladis

Hello
the DJ 690c is a old printer
to install in windows XP
1> check the parallel cable to support bidirectional communication
2> select from BIOS in Parallel port mode=ECP
3>try to install again the printer from windows if the problem cnt then install this printer but with DJ550c driver

by ahgjr

Actually one of your previous answers should work, since you can go to the properties of the printer and tell it to run as though it was working under Windows 2000. That is one of the many things that Microsoft has done correctly, allowing the software to go back to a different version of their programming. If Windows 2000 doesn't work go backwards one step further to Windows 98 where you knew the hardware was working. Drivers can be a hard thing to understand, but they are a necessary thingwhen it comes to hardware, and keeping them all up-to-date is very good. It allows your equipment to work properly. Knowing HP, they probably would rather you upgrade your printer, when it isn't necessary.
One other thing to do, whenever you change drivers, make sure that you set a restore point so that you can go back to a previous driver that was working before installing the newest driver. DO NOT install multiple drivers at the same time Windows only keeps one at a time in reserve.

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