General discussion


Problems installing programs onto a networked computer

By Drjones762 ·
Hey guys.

I'm having issues installing programs onto computers for a network I'm helping manage. There is a server, domain, Win Server 2003.

The computers are connected to the domain and are brand-new Dells running Windows 7 Professional.

Issue I'm having has been with Adobe Reader - just the basic, free reader - and now installing an HP Printer via USB. I think Quickbooks might also be giving the same user the same error which is that they can't find "My Documents" or that the "My Documents folder path contains an invalid character."

The reason for this message is correct - the "My Documents" folder on all of these computers actually resides on the server - something like \\server\users\janedoe

So how do I work around this and get the programs to install?

I got a temporary workaround the Adobe issue by simply installing Foxit reader, but need to know how to fix this for the HP issue - we need to install the HP software so that the user can scan. It seems that Quickbooks is throwing the same error.

I'd also like to know how to avoid this in general in the future.


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How to temporarily change My Documents

by p.j.hutchison In reply to Problems installing progr ...

1. Login as user
2. Load Regedit
3. Browse to HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
4. Make a note of current path for 'Personal'
5. Change path to c:\documents and users\username\My Documents.
6. Install program again.

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by Drjones762 In reply to How to temporarily change ...

I assume that I can simply change the path back to what it was originally after I am done installing the programs?

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This worked

by Drjones762 In reply to How to temporarily change ...

Thank you very much, P.J.; this worked.

However, whenever the user logs back on to the server, My Documents is automatically re-mapped to the server, thus answering my prior question.

This is again causing issues with Quickbooks updating itself - it still looks for a local "my documents" and threw an error when it went to update itself.

Any further suggestions on a more permanent work-around or fix? Perhaps creating a local user?

Thank you

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Server rights issue?

by CharlieSpencer In reply to This worked

You may not have the security set properly on the user's network folder.

Try this. While 'My Documents' is still redirected to the server, open 'My Documents' and see if you can create a file. Just right-click, select New, Text Document, and see if you can create a new file. If you can't, it's a rights issue; let us know and we'll talk you through changing them.

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