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Problems with a KVM switch and the CTRL-key

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by godchasr1977 1 view

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I have a user where I work that needs a PS2 KVM switch to toggle between a production computer and a development computer. She has reported problems with her KVM switch so I was asked to replace it with a new Zonet KVM3002 switch. It is a 2-port switch.
The user called and said that she is still experiencing problems using the CTRL key. She uses it to navigate through a certain program but is experiencing problems. She says that when she presses the CTRL key multiple times, it starts messing up. It works only about every other time.
We've made sure the sticky keys is disabled. The company doesn't provide much support on their site.

Does this sound like it may be a problem with the KVM and it's hot keys? Is there a way to disable the hot keys?

4 replies

by wancona

I have an Avocent KWM switch. When you push CTRL twice it allows you to toggle through the different ports throught the KVM control panel. But, that is only if the CTRL key is pressed twice repeated, such as when you double click on a mouse. Unless there is a particular reason why she has to hit the CTRL key twice, it really shouldn't be a problem. I checked through my KVM switch and couldn't find a way to turn off the hot keys

by gsteve

Did you know that the control key is often used in KVM switches to switch between devices? I'm not sure about that specific device, but on my StarTech KVM, I press Ctrl+Ctrl+1 to access my first device, then Ctrl+Ctrl+2 to access my second device, etc. Probably the multiple control button clicks are causing the KVM to think that the user is trying to switch between devices.

It would probably be very worth your while to look up the company website, then find out what (if any) is the actual key-combination is for that KVM to switch between devices.

I bet that would shed some light on your issue. Hope this helps!!

by godchasr1977

Thanks for your help with this matter. I have taken a look at the web site and they don't list the CTRL key as a hot key, but I wouldn't be surprised to find out that it is.

The user tells me she uses the CTRL key as a line feed key when scrolling through documents or a database. I wouldn't be surprised to find out that she's hitting the key multiple times, causing the KVM switch to try toggling back and forth.

Thanks for your comments.

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