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Problems with AT&T Calling Card

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19 replies

by raymond nelson

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Setting up an AT&T Calling Card on a laptop with Windows 98SE with the correct pauses between the numbers and the call disconnects after the destination number is dialed, but before completion of the call. Internet, Dialing, and Modem Properties have all been checked for any discrepancies, particularly the Connection Tab of the Modem Properties, i.e. Call Preferences. The modem driver was updated. Direct dial-up to the destination number works fine. Why is the call disconnecting?

19 replies

by dklippert

Just to cover all bases, maybe one of these articles will have what you need:

(Type the Q number in the search box at support.microsoft.com)

How to Create Custom Calling Card Rules in Windows 98

Q224076

Cannot Change TAPI Dialing Rules in Windows 98

Q217189

by raymond nelson

I have also found the following articles and will be checking on these:
Q194178 Computer Stops Responding When Creating a Remote Access Session
Q222936 VPN Connection Stops Responding While Dialing
Q237751 VPN Connection Stops Responding (Hangs) When Disconnecting
Q285189 Dial-Up Networking 1.4 Upgrade Is Available
Q297840 File List for Dial-Up Networking 1.4 Upgrade
Q297816 Windows 98 Dial-Up Networking 1.4 Upgrade Release Notes
Q297818 Windows 98 Second Edition DUN 1.4 Upgrade Release Notes

by raymond nelson

Not an option - the standard has been set to use an AT&T Calling Card. Besides the AT&T Calling Card has worked on other laptops.

by penguinsrule

Well, whether it is an option or not, you have to eliminate completely the calling card as a possibility.

Then why don't you rebuild the O/S and try again?

by gouldy

OK - Call AT&T, again, and ask them to check the account has credit. If this is ok call the destination number manually, using the calling card details, does this connect? If not it is definitely a problem with your card. Perhaps it is the wrong PIN, report it to AT&T and get a new card?

If when you use the card manually to make a voice call and it works, then you know it is the laptop that is causing the problem. To confirm, first try using a different laptop (preferably that you know works!). If this works using the same cables and phone line as before then it is your laptop. If it also doesn't work, it could be your cable or phone line (might be a digital line?).

Another thing you can look at is when it fails. First go into the modem properties and check the "wait for dial tone before calling" box. Then listen to the sounds the modem makes. If it never makes the call it is not picking up a dial tone on the line. If it starts dialling then your modem is probably ok.

Hope this helps and Good Luck.

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