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problems with dell dual core laptop

By david2 ·
i don't know if this is the right area to be in so if its not then redirect me. our company purchased a dell d620 for our ford diog. procedures on ford veh's. dell told us that this laptop would perform very well when we loaded the software called idss this software allows us to retieve codes & do numourous procedures in diog. a veh. the problems we have are only performing a procedure called power balance & reflash issues to the pcm' has a diog. module called a vcm that connects to a usb port on the laptop & allows us to connect it to the dlc connector on the veh. with all these problems we have ford & dell are saying this laptop is not capatible with this software because the issues with the dual core processor. it will disconnect from the laptop internally when doing these types of procedures & causes us untimely mistakes. the only laptops they recommend is the dell d610 & the panasonic toughbook which i told them i recommended them to purchase in the first place because of its durability in our environment workspace. so me & ford are trying to resolve this as quick as possible without us going & dumping more money into another laptop. i am the one that handles all the software loading & updating it. thanks for listening. david!!

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I'm all for the durability

by mjd420nova In reply to problems with dell dual c ...

But just about all the laptops and platforms out there are subject to their own little quirks. The manufacturers may ahve multiple views on what will work and what won't. It all depends on who you talk to, developer, designer, salesman or service rep. The really only true test is to try and get it on agreement, meaning you'll only pay for it if it works right, otherwise you'll return it within 15 days. Good luck

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duel core problem

by david2 In reply to I'm all for the durabilit ...

thanks for replying back. we've had it for about 3 wks. now so that out of the question. dell told me that they only have the d610 in the refurbished model. all new ones are on back order. we get a discount on all products we buy for our co directly from a sales rep. you know he has to get his 2 bits. don't know about the agreements, the main office handles all that.

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