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Problems with HP DeskJet 400

By bsj_molena ·
I am the tech specialist (computer technician) at our local high school. I have been having trouble with about 4 HP DeskJet 400 printers. When a print job is sent to the printer, the cartridge comes to the middle and the change cartridge light blinks. I have tried replacing the cartridge, replacing the printer cable and downloading the latest drivers from the HP web site, but to no avail. Has anyone seen this problem before? Thanks in advance for any help you can offer.

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Problems with HP DeskJet 400

by Lizzy In reply to Problems with HP DeskJet ...

I just did have this same problem. I got the drivers from HP as well, and even after running the setup program which seemed to run in a dos window, the problem kept happening. I finally deleted the printer from windows and let all the drivers be removed. Rebooted. Ran the add printer wizard from the printers applet and clicked on Have Disk for the drivers. I browsed to where the downloaded drivers were for the installation. Rebooted one more time and then it worked. Go figure! Hope this works for you as well.

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Problems with HP DeskJet 400

by bsj_molena In reply to Problems with HP DeskJet ...

I tried unstalling the printer, restarting, and then re=installing with the latest drivers, but to no avail.

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Problems with HP DeskJet 400

by Ann777 In reply to Problems with HP DeskJet ...

Another thing you might try is to clean the print head with 70% rubbing alcohol and a cotton swab. I'm talking about under the ink cartridge. It sounds as if the printer thinks it needs new ink... which may mean that the ink is not being sensed -- nozzles or contacts blocked???

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Problems with HP DeskJet 400

by bsj_molena In reply to Problems with HP DeskJet ...

Tried cleaning the ink head and contacts with 70% rubbing alcohol, but no luck.

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Problems with HP DeskJet 400

by ferris_bewley In reply to Problems with HP DeskJet ...

I had this same problem with an hp....
It was the first time I had ever used an hp printer...

I didn't relize that there was a thin clear plastic film on the ink cartridge...

If you haven't removed the film off both ink cartridges... you could have the symptoms you described.

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Problems with HP DeskJet 400

by bsj_molena In reply to Problems with HP DeskJet ...

The plastic covering has been removed. Most cartridges have some kind of covering on the inkhead, not just HP.

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Problems with HP DeskJet 400

by Michelinda In reply to Problems with HP DeskJet ...

I had the same problem with a couple of printers here. It really worried me, because it seemed within months we had several of them doing it. I finally found out we got an "old" batch of ink! The ink cartridge itself was corroded! Brand new, fresh out of the package. I would say they sat on someones shelf for awhile before we got them (yes, you MUST circulate ink and sell the old stuff first, not just restock in front). Take a dull pocket knife and gently scrape the brass dots on the cartridge itself. If they aren't "shiny" they may have been corroding in the package. It makes printers do all kinds of odd things and is very easy to fix. One warning: Don't scrape hard or cut the little brass lines to those circles, you will ruin it. Good luck!

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Problems with HP DeskJet 400

by bsj_molena In reply to Problems with HP DeskJet ...

Poster rated this answer

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Problems with HP DeskJet 400

by Harry Bosch In reply to Problems with HP DeskJet ...

Does this problem occur when you print a self test page? If the answer is yes the problem is with the printer & cartridge. When the answer is no check the driver & printing software.

If the mentioned standard sollutions don't work stop and think about it. How much time are you spending on this problem? Deskjet 400's are dirt cheap (the cartridges provide the profit for the manufacturer). The costs to your employer (wages) might higher than the benefit (if and when you solve the problem). Spend an hour checking the standard sollutions. If it doesn't work and there are no good sollutions left. Write of the printers and buy some newer models (test them first).

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Problems with HP DeskJet 400

by bsj_molena In reply to Problems with HP DeskJet ...

I finally figured the problem out. Actually another teacher did. She said she was trying to print something that only had black text in it, but when she put in the color cartridge, it printed. I checked the settings, and sure enough, they where set to color cartridge. I changed it to black cartridge and it printed just fine.

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