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Problems with IE7 and Firefox.

By jacklbrt ·
I recently came into possession of a Dell computer running WIN XP Home and currently has Inernet Explorer 6 installed.

After a short period WIN update wants to install several of the latest updates and IE7.
Before IE7 my internet connection (cable) works fine. After I install IE7 I can't connect. I also tried installing the latest version of Firefox with the same result.
I have uninstalled all anti-virus and firewall software that I'm aware of with the exception of Windows Firewall. I've been to the MS support website and at their suggestion tried turning off the "add-ons" one by one to see which might be causing the problem and tried disabling services through MSCONFIG to no avail. I switched NIC cards, that does not seem to be it.
The error message in the diagnostic points to HTTP, HTTPS and FTP ports as if they might be firewalled somwhow.

Any ideas or feedback on what I might do next or what may be causing this?

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All Answers

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Do you have any idea at all of what else was installed?

by OH Smeg In reply to Problems with IE7 and Fir ...

This doesn't sound like a IE7 issue but more like a Hot Fix that has been applied breaking something.

Silver Light has created several problems with some hardware so I recommend to my customers to disable it from the Auto Update Site.

Have you tried removing IE7 from the computer by going into the Add Remove Programs in the Control Panel?

More importantly what is the error message that you are getting?

What happens when you disable the Windows Firewall?

Col

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First let me say

by jacklbrt In reply to Do you have any idea at a ...

that I appreciate your time in helping me with this and the other question about my CPU that you have responded to. I would have included this question with the other post but was a bit concerned about too great of an imposition on your time and expertise. Thank you.

I reverted back to a restore point that I created earlier and so did not have to remove IE7. I did not really get an error message. And unfortunately do not remember the exact wording of the message on the page. The message basically stated that I was not connected to the internet. When I ran the diagnostic it mentioned those ports being blocked (paraphrasing). I do still have Firefox installed and when I try to connect using it I get the following:
FAILED TO CONNECT
FIREFOX CAN'T ESTABLISH A CONNECTION TO THE SERVER AT EN-US.START2.MOZILLA.COM.
THOUGH THE SITE SEEMS VALID, THE BROWSER WAS UNABLE TO ESTABLISH A CONNECTION.
There are also 3 questions;
"Could the site be temporarily unavailable? Try again later.
Are you unable to browse other sites? Check the computer's network connection.
Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing."

I believe that the problem has something to do with the third question.
Disabling Windows Firewall has no effect.

I really have no knowledge of "hot-fixes" and do not believe that Silver Light has been intalled but I'll check.

JH

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HotFix

by omegafire In reply to Problems with IE7 and Fir ...

Oh Smeg has it right with the HotFix. I looked in my records but couldnt find the exact name of the Hotfix that causes this problem. KB 947... something. Go to your add/remove programs and remove the hotfix. Restart. That should take care of it.

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When I go into Add/Remove Programs

by jacklbrt In reply to HotFix

all that I see that looks like what you mentioned are:
MSXML 4.0 SP2 (KB92797
MSXML 4.0 SP2 (KB936181)
Windows Installer 3.1 (KB893803).

But this is after I restored my system to pre IE7 and this morning refused IE7 installation. And I still have the same problem with Firefox not being able to connect.

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Well folks...

by jacklbrt In reply to When I go into Add/Remove ...

quite by accident I discovered what the problem was. And not only did this fix the problem that you were helping me with but it also cleared up some other aggravations that I had not even mentioned.
My itent was to migrate all of my programs and settings to another PC (from an HP(old) to a Dell(new)). I tried for 2 days, in vain, to hook up the Dell to my home network in order to use the Files And Settings Transfer Wizard and get everything sent over but could not get the Dell to communicate with the HP. I could get the HP to "see" the Dell but not the Dell to "see" the HP. After using a very roundabout way of getting my files and settings transferred over to the Dell, which I won't bore you with the method, I went on to my next step which was to get the old anti-virus software off the Dell so that I could install my own choice of anti-virus, AVG. I was using Revo Uninstaller to get the prior anti-virus off but it just could not seem to get all of it and AVG would not install.
Both of you being smarter and more experienced than I you probably already know the anti-virus that was giving me the trouble. a most insidious piece of crap.....Norton.
I went to their website, downloaded their uninstaller, ran it and, Bob's your uncle, I could get Firefox to connect and both of the PC's started to communicate over the network.
Finally I downloaded IE7 and installed it. Everything works the way that it should. I've always despised Norton and now it's cost me nearly a week of frustration.
Thank you both for being good enough to answer my question and taking time to help.

JH

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Let me guess you had Norton's Internet Security Installed right?

by OH Smeg In reply to Well folks...

That includes a Firewall Application in it and that would have been the problem child.

Col

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Norton Internet Security

by jacklbrt In reply to Let me guess you had Nort ...

was indeed already installed when I acquired the PC. I would never have installed it myself without a gun to my head and the lives of my children being threatened. The problem child indeed!!
The thing that amazes me is how persistent it was. Using my uninstaller program I would remove NIS and all of it's registry entries only to have it immediately reappear until I removed Live Update. But it's almost like a cancer. I thought that I had removed all of it but there were still bits of it hiding in the system that I could not see.
Chalk it up to another opportunity to learn.

Thanks once more for your help.

JH

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Your Welcome <NT>

by OH Smeg In reply to Norton Internet Security
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