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Problems with ME and drivers?

By brennand ·
I submitted a query a few weeks ago about difficulties installing a HPp1000 printer under ME. I had some excellent responses. Now I have a related issue. Using the HP driver CD, I uninstall the drivers (as instructed) prior to re-installing. On restarting the PC, startup hangs prior to loading Windows. If I access Task Manager, I find three instances of ?cmdninst? and one of ?statmgr?. If I end the ?cmdninst? task, ?msgsrv32? appears in the task list, but the PC won?t start. ctrl-alt-del simplyreproduces the same. I have to boot in SAFE mode and investigate. I find a couple of references to HPp1000 in Win-Ini and disable them, but to no effect.
Eventually, in despair, I have re-enabled them, but also used my Recovery CD to refresh my Windows ME installation. The PC now works, but I can?t install the printer. I assume ?cmdninst? is the Uninstall command, still trying to function and hanging the system until it can succeed.

Can anyone help me ?clean? the system without having to format and reload Windows? I hope that with a clean system I can then install the printer. The HP CD is labelled ?for W9x and ME? so I assume the driver supports Windows ME.

Thanks,

Denis

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Problems with ME and drivers?

by dmiles In reply to Problems with ME and driv ...

Apperently their is a corrupt file left over from the uninstall and now that it is corrupt you have to find the file related to the printer and delete all files.
Msgsvr is a program,32 bit message server that performs several background functions for Windows Operation
The CD may be stating compatibilty with windows ME but does not have the latest version
Find all files and folders,and delete all references to the printer setup.
Go to manufacturers web site and download the latest version ofdriver and then install the file.
You will need to clean out the corrupt files,to get a clean install of the new driver.
Hope this Helps

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Problems with ME and drivers?

by brennand In reply to Problems with ME and driv ...

The question was auto-closed by TechRepublic

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Problems with ME and drivers?

by Parbo In reply to Problems with ME and driv ...

This procedure assumes you are using USB
Leave the USB cable plugged into the printer.

On your screen, locate and click the Start button. From the Start menu, point to Programs, and then click Windows Explorer.

In the Windows 95 Windows Explorer on the menu bar, select View. From the View menu, select Options. In the Options dialog box, select Show All Files, and then click Apply.
In the Windows 98 Windows Explorer or if Internet Explorer 4.0 is installed on the computer, select View-Folder Options, select the View tab, select the Show all Files option, and then click Apply.

On your screen, locate and click the Start button. From the Start menu, point to Find, and then click Files or Folders. In the Find:all Files window in the Named text box, type: *HPZ*.inf, and then click Find Now.

Delete the files named Hewlett-PackardHPZXXXXX.inf, Hewlett-PackardHPFXXXXX.inf, HPFXXXXX.inf, or HPZXXXXX.inf. The XXXXX changes with the printer model.

On your screen, locate andclick the Start button. From the Start menu, point to Settings, and then click Control Panel. In Control Panel, double-click the System icon.

In the System Properties dialog box, click the Device Manager tab, and then locate the USB Hewlett-Packard DeskJets line.

In Device Manager, click the PLUS SIGN (+) on the left of the line to open the file.

Select the entry for the HP DeskJet, click Remove, and then click OK. If this entry is not present, proceed to Step 9.

With the USB cable still plugged in, run \Setup.exe (where D is the drive letter of your CD-ROM drive) from the installation CD, and then select Remove or Uninstall the DeskJet software.

After the removal process is complete, remove the USB cable from the back of the printer before clicking Restart.

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Problems with ME and drivers?

by brennand In reply to Problems with ME and driv ...

My own fault - I didn't specify that I'm using a parallel port

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Problems with ME and drivers?

by Parbo In reply to Problems with ME and driv ...

Restart the computer. When the computer returns to Windows, plug in the USB cable. This initiates Plug and Play and the automatic installation of the driver.

Follow the instructions to complete the installation of the printer driver.
Note: If the above steps do not work, you may need to delete Hpzusb00.sys located in the Windows\System32\Drivers folder, and then go through the procedure again. It may also be necessary to search for and delete Hpfusb*.sys located in the Windows/System folder.

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Problems with ME and drivers?

by brennand In reply to Problems with ME and driv ...

My own fault - I didn't specify that I'm using a parallel port

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Problems with ME and drivers?

by Paradox 42 In reply to Problems with ME and driv ...

if you enabled the recovery feature of windows me you could try and roll the system back to before you installed the printer drivers.

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Problems with ME and drivers?

by brennand In reply to Problems with ME and driv ...

The question was auto-closed by TechRepublic

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Problems with ME and drivers?

by brennand In reply to Problems with ME and driv ...

This question was auto closed due to inactivity

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