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  • #2259050

    problems with new motherboard

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    by jan ·

    since i had a new motherboard installed i have the following problems – no sound (errror message says multimedia controller not installed/cannot find audio device but in control panel all aspects of sound seem to be working) also one of my users cant access all systems on his MS XP home desktop,also some of my word files are now in something called proplus msi and i cant open them, also (nearly done!) kids cannot install their sims games 🙁 🙁 if anyone can advise id be very grateful
    many thanks

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    • #3282521

      Reply To: problems with new motherboard

      by thechas ·

      In reply to problems with new motherboard

      Unless this is the EXACT same make and model motherboard, odds are that you have a driver conflict.

      Download and extract the correct drivers for all system hardware. Store the drivers in easy to find folders. I use C:\Drivers\ with a sub-folder for each device.
      Uninstall all hardware devices and reboot the system. When prompted, point the driver wizard to the folder with the driver files.

      We need more details on the XP home system. I recommend a separate question with specific details of what the user cannot access.

      As to the SIMS game, once the driver issues are resolved, that should take care of things. Otherwise, what if any error messages do you get when you attempt to install the software?

      Chas

    • #3282516

      Reply To: problems with new motherboard

      by jan ·

      In reply to problems with new motherboard

      thanks for your rapid reply – it is a different make motherboard i suspect to the original though im not at all technically minded so may have return pc to base for them to address – dont even know the make/name of the hardware to look for drivers etc – with regards to sims installation – we dont get an error message as such, it just gets to almost full installation and then stops and freezes

    • #3282407

      Reply To: problems with new motherboard

      by douglasb ·

      In reply to problems with new motherboard

      I suspect your problem lies with the fact the new motherboard is not the same as the old one. With “most” new motherboards the sound card, network adapter and video adapter are all integrated into the motherboard. If you take your case panel off you will find the motherboard maker and the model number. Go to their WEB site, located the drivers for your new motherboard and install them. I’ll bet if you check device manager you won’t see a video adapter installed, XP is using a generic one. Not sure about your MSI file problem . . MSI are Microsoft installer packages for programs.

    • #3282406

      Reply To: problems with new motherboard

      by douglasb ·

      In reply to problems with new motherboard

      I suspect your problem lies with the fact the new motherboard is not the same as the old one. With “most” new motherboards the sound card, network adapter and video adapter are all integrated into the motherboard. If you take your case panel off you will find the motherboard maker and the model number. Go to their WEB site, located the drivers for your new motherboard and install them. I’ll bet if you check device manager you won’t see a video adapter installed, XP is using a generic one. Not sure about your MSI file problem . . MSI are Microsoft installer packages for programs.

    • #3282353

      Reply To: problems with new motherboard

      by jan ·

      In reply to problems with new motherboard

      am i correct in asuming that when they installed the new motherboard they should have updated all the other things too – they will ask me for more ? if i return to them i know! Im not sure how to take the case off so will phone and ask them for the make – thanks so much for your input its great to learn – if this doesnt solve the problems i will be back 🙂
      thanks

    • #3284813

      Reply To: problems with new motherboard

      by hal 9000 ·

      In reply to problems with new motherboard

      Depends on the company involved. A decent company will do all the necessary upgrades when something UG is replaced or even if they charge for a repair.

      However with the New M’Board you should have got at the very least a Manual and Driver CD which will have all the necessary drivers on it so you can install from the Driver CD to get things working again.

      Col

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