General discussion

  • Creator
    Topic
  • #2297097

    problems with seagate dds drive

    Locked

    by rg11 ·

    I am running nt40 on a dell poweredge 2400 server. I have a seagate std2401LW 20/40GB Dat drive, that has been give me problems.. It started where when I was going to back something up the drive would just say loading and nothing would happen. Now when I put a tape in it will pop out in about 40 seconds. If I go into NT backup it will say tape drive detected and drive loaded but tape device is not responding. Now if I go into control panel, tape devices, drivers tab it says 4mm dat drive (not started).
    Any help on troubleshooting? Everything worked fine and then backup jobs started to gradually fail up until this point. I would clean the tape once every two weeks or so…

All Comments

  • Author
    Replies
    • #2685415

      Reply To: problems with seagate dds drive

      by jayeliz ·

      In reply to problems with seagate dds drive

      I would first check the event viewer for any clues about system or hardware related issues. Then from the Devices applet in Control Panel, check to see if the tape device is started or starting. Sometimes it can get stuck in a starting state. If it is starting click to stop it and reboot server. If it is stopped, try starting it and see if any errors appear indicating the problem. Then, if that doesn’t help use the tape drive’s diagnostic utilities to check drive status and also check lights and physical connections to drive.

      Hope this helps

    • #2685411

      Reply To: problems with seagate dds drive

      by kywriter1 ·

      In reply to problems with seagate dds drive

      Have you tried the Dell Diagnostics program?

      Bookmark the tape web site http://www.certance.com/products/srssDrives/STD2401LW-RY.HTML
      Here’s another: http://www.certance.com/support/kb/tape/index_faq.html#DAT

      PE2400 System Service Manual: http://docs.us.dell.com/docs/systems/sigu/en/sm/index.htm
      What? No one told you Seagate tapes = Certance?

      Check your cables and pins
      Try a new tape
      Re-tension the existing tape
      Look for device conflicts
      Look for firmware upgrades
      Raise the SCSI port ID number above other attached devices. Change the SCSI chain order by swapping cables or dropping a device temporarily. Be sure cables are terminated properly.
      When you insert the tape, does the drive light come on and the tape spin? If not, check the power connections and the On-Off switch.

      Hope this helps.

      Joe

    • #2685135

      Reply To: problems with seagate dds drive

      by rjames ·

      In reply to problems with seagate dds drive

      Have you added any other backup software ? Most of the high end 3rd party software for backing up NT4 to DDS install and use their own drivers. These may be conflicting or have even overwritten with the windows “8mm” drivers. Even an uninstall may not cure this as the files are usually in use at the time.
      If this is the case – suggest you remove power to the DDS – start up NT and then remove the software. Check the file details on the “8mm” drivers to ensure that they are “MS” and then try MS BAckup

    • #3369679

      Reply To: problems with seagate dds drive

      by rg11 ·

      In reply to problems with seagate dds drive

      This question was closed by the author

Viewing 3 reply threads