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Problems-XP Media Cntr Edition

By hamant5 ·
A friend recently got an error on her Gateway Pc stating that one of her 'drivers' is not functional and her pc would not boot up. She was then advised to load a 'System Recovery' CD to solve the problem. When that was done the PC OS was reloaded and she lost all her personal files. The problem though is that essential DRIVERS for the video, audio, and modem etc. did not install - Device Manager shows these things under 'other devices' as a yellow '?'. Does anyone have any suggestions how to correct this problem? Right now she has no audio, video or internet capabilities as an error keeps popping up 'hardware not detected/installed'....

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by HAL 9000 Moderator In reply to Problems-XP Media Cntr Ed ...

Well firstly she could only have lost her data if she chose to format the HDD if she didn't do this the data will still be on the drive but it will be in the My Documents Folder under a different User Account.

As for the device drivers this could be a bit nasty as if she didn't get Cd's to go with them and they are not slipstreamed onto the Recovery CD there will be some hunting required for the drivers.

At first I would leave in the Recovery CD and just right click on the components and try to Update the Driver if there are the correct drivers for these on the Recovery CD they should install the correct drivers. If you are using a different Install Cd then you'll have to dig around for the make & model of the different parts and download the various drivers and install them as required.

If these drivers have not been slipstreamed onto the Gateway Restore CD and they are original you'll need to visit the Gateway Site and download the latest drivers for these pieces of hardware. If they are additions after the system was built there should be install disc's for them and you'll need those. The same applies if these particular items where optional extras as well.

Col

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by hamant5 In reply to

Great advice. I tried it and it worked well.

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by OnTheRopes In reply to Problems-XP Media Cntr Ed ...

You can go to gateway.com from another computer and click on the Support link (upper right hand corner) then click downloads, enter the serial number and download the drivers you need. When you transfer them to your friends pc place them in a folder where you won't lose them. Make a folder called "Drivers" for instance.

After you have the driver files you need, on her computer, you can go to Device Manager, right click on one of the devices with the yellow"?", choose Properties/Update driver. When the Hardware Wizard starts, choose to install the software from a specific location and browse to the drivers folder and complete the wizard.

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by hamant5 In reply to

Great advice. Accurate and clear directions...I hope you continue to help those in need...

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by hamant5 In reply to Problems-XP Media Cntr Ed ...

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