Windows Forum

Ask something
Discussion Locked

Profile Crashes

0 helpful
8 replies

by tellmewhy

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
Hi...I'm a network admin in a college having NT4.0 Server and workstations.Backbone is Fibreoptic while normal cabling is Cat5.0. Now the students come to me complaining that they right click the browser icon and goto connection and goto LAN SETTINGand theyput the proxy address and the port in the required fields to log onto the internet but when they press "ok" it does not work(they keep on pressing ok ) and their OUTLOOK when DOUBLE CLICKED on icon shows the message that "cannot start Microsoft Outlook" .For temporary solution i goto "user manager for domain" open their account and open"profile" and change their profile path from i.e. if it is "john" then it will be "John00" and anything they save is gone and they have new settings to configure so plz help and explain this thing....pleez

8 replies

by mark_taylor

Obviously using roaming profiles, make sure that the users have the correct permissions on the profile directories on the server. This is all I can suggest as I have minimal experience with RP's.

Mark

by swlabhot

Looks like you have corrupted user profile in your hands. By the sounds of it you are using roaming profiles. If you change the profile path to a different name, a user directory under that name will be automatically created (ie,. John00) on the profile share on the server. This is in effect a new default profile, hence all user customizations are lost. Note that the profile directory 'John' should still be there on the server. Here's a course of action you could take to resolve this:

1) Ensure that the user is not logged on anywhere.
2) Log on as local administrator onto John's PC and rename his profile on this PC.
2) Rename the directory 'John' to 'John.bak' or something similar within the profile share on the server.
3) Get the user to log on. A new profile directory is now created for 'John'.
4) Navigate to 'John.bak', copy the 'Desktop' folder and paste it into 'Desktop' folder (effectively overwriting it) in 'John' profile directory.
5) Get John to logon to PC twice.Note that this example will only restore the desktop portion of the users' profile. Use the same procedure to restore other areas of the users profile. The Outlook profile will have to be manually reconfigured.

I've encountered this problem many times and this should resolve it.

Steve.

by marcuslbentley

I've had this problem and believe it's caused by large roaming profiles, where the PC doesn't successfuly save the profile to the server during logout corrupting the profile. To fix the corrupt profile just delete the NTUSER.DAT, after ensuring the user is not logged in. The NTUSER.DAT is the only file that will be causing a problem.
To try to stop this happening you can try restricting profile size using policy files, and as for proxy settings you can set that also using policy files. Microsoft provide an ADM policy file template to give specific internet explorer options including Proxy address.
Hope some of this helps.

by maxwell edison

I assume that the browser is Internet Explorer. (The described steps are the same as IE.)

It sounds as though some Internet Explorer files became corrupt. If you reinstall Internet Explorer you'll get an option to "replace missing and repair damaged files".

Try that. It may help.

Good luck,

Maxwell

This discussion is closed to new replies.