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Program won't load.

By johnnieb ·
I just purchased a program CD & DVD expert LABELMAKER by MEMOREX and it will not load. When the disc is inserted, it starts to run and the drive continues to run forever and nothing happens. It has a bonus disc and it act exactly the same. The drive is ok as all other programs work.?
Thanks

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by dragonbill In reply to Program won't load.

John,
If you have a can of air, spay it into the player and "clean" the lens.

If you have a second computer, try viewing the CD/DVD in that.

Do you have a CD ROM or a CD/DVD ROM? If you insert a DVD into a CD it won't work. I know, obvious, but I have to ask!

"The drive continues to run forever...." Does this mean it spins out of control? I think it is not reading the disk or it is a wrong "type", see question above. If you open My Compputer, can you see the disk and browse it? Probably not.

You may have to take it back to were you bought it and explain in detail that it does not work. Maybe they can check in a machine there. Ideally they will exchange it for a working version.

Hope any or all of this helps.
Bill

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by HAL 9000 Moderator In reply to Program won't load.

The first thing it to test the disc in another drive preferably on a different computer if you have access to one. If it still doesn't work I would then be returning it to where you brought it from and get them to check it out and if it doesn't work correctly get them to check out the replacement. It's just possible that the entire batch is faulty.

As this is only a Label Program it should only require a CD and not a DVD but also just check that it is actually a CD and not a DVD as a DVD in a CD player will do exactly the same thing and be unreadable.

Just recently I've had my fair share of DOA hardware which is a real pain in the you know where and a couple of faulty CD's as well so before you start thinking that you have a major problem check it on a different computer or even better take it back to the place where you bought it and get them to check it out.

Col.

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by huntingboy In reply to Program won't load.

First of all check out for the minimum hardware requirement to run this software i.e RAM, FREE HDD space required etc.

Try to install the software on other computer of same configuration if the CD is working fine there then you have to get your CD ROM repaired.

If this CD does not work on other computer it seems the CD material is damaged and get it replaced with new one.

hope this will work

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by johnnieb In reply to Program won't load.

I have a dvd cd combo drive. It will load all other programs. I have enough memory hdd space etc. I can see the files etc. on MY Computer, however the install will not load from there either. Thanks everyone for your answers.

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by johnnieb In reply to Program won't load.

I have a dvd cd combo drive. It will load all other programs. I have enough memory hdd space etc. I can see the files etc. on MY Computer, however the install will not load from there either. Thanks everyone for your answers.

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by OTL In reply to Program won't load.

Try page 8 of;

http://www.memorex.com/downloads/manuals/32023257_SG.pdf

Definitely look at the IMPORTANT NOTE and NOTE !

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