Non-IT people are big on new ideas for programs and/or systems to help them do their job, but typically come with vague notions about the detail. It is up to the programmer/analysts to ferret out exactly what the users need, fill in the details and come up with the specs upon which the project is built. The better the up-front analysis, the less amount of time is wasted going back and rebuilding/redesigning things that don’t really fit the need.
What methods and/or tools do you use that help you get the most details and the best vision of what the user needs and wants, and minimize how much you go back and make corrections to the initial specifications?
