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  • #2091360

    Project Support Outline

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    by johnmonthrots ·

    Does anyone have an outline that could be used by a helpdesk in accepting support of a project? Looking for guidelines in establishing sla’s, escalation, call flows, etc. for a new project into an enterprise. More often than not, it seems that many projects get initiated by the business and IT is brought in after the fact to support the initiative. Just want a basic outline of questions that should be completed before the project is accepted for support.

    Thanks in advance.

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    • #3878895

      Project Support Outline

      by pjpatiky ·

      In reply to Project Support Outline

      TB – I noted your question has not been responded to in over 1? days.
      Perhaps it is vague? You are apparently asking for guides that will offer direction on a Project that you will accept as a contracted Support and Help Desk facility?
      Also you use slang such as SLA, Escalation, and Call Flows.
      I suggest you delve into the anticipated Project for the answers to offer your anticipated Help Desk. The Project has all the answers now. And you will get better response from the Board if you spread out or use nouns instead of slang.
      I suspect in simple language you are asking how to set up a Help Desk?

      • #3865403

        Project Support Outline

        by pjpatiky ·

        In reply to Project Support Outline

        TB – You have not been back in two weeks. Coupling that with your inability to utilize Tech Help ethics I suppose you are no longer a Help Desk Manager?

      • #3865961

        Project Support Outline

        by johnmonthrots ·

        In reply to Project Support Outline

        Sorry for my poor first attempt at utilizing this forum. I quite obviously didn’t fully understand the rules and apologize for that. A little guidance would have helped more than the response that I did get. Perhaps the question was somewhat vague, but what I don’t need are petty and non-professional comments from someone who is obviously not in the Help Desk business. Thanks for nothing.

    • #3865960

      Project Support Outline

      by johnmonthrots ·

      In reply to Project Support Outline

      This question was closed by the author

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