I work at a mid-sized company ($100M, 450 – 500 people) and we have a small IT department (4 people). I’m a developer but also have to deal with normal helpdesk issues as well. All of us are getting incredibly burnt out because all we ever hear all day is people’s issues and their complaining. Does anyone have any suggestions on how to help mitigate that psychological effect? Maybe someone has dealt with that and overcame it?
