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  • #2341652

    Public versus private online help documentation

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    by nyoni1 ·

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    Any thoughts on making Help Documentation for a CRM + system available to the public versus only available to existing logged in clients. My only concern around making them publically available is that competitors may copy our unique features. Thoughts?

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    • #2442778
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      That can happen…

      by Tammy.Cavadias ·

      In reply to Public versus private online help documentation

      When you have a great product others are bound to try and copy it.

      What will you gain by making it public? Does that out weigh the risk?

      You could just release a part to public and the rest to those who are logged in clients.

      – Tammy 🙂

    • #2442733

      Public versus private online help documentation

      by angelanna401 ·

      In reply to Public versus private online help documentation

      I would suggest the detailed help documentation should be shared to the clients or the actual current users of the system as they need to know all about the system.

      For the public , in a marketing perspective, share the core/attractive details and help related to that features and they will surely get in touch in case they need the system .

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