Question

Public versus private online help documentation

By Nyoni1 ·
Any thoughts on making Help Documentation for a CRM + system available to the public versus only available to existing logged in clients. My only concern around making them publically available is that competitors may copy our unique features. Thoughts?
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That can happen...

by tcavadias Staff In reply to Public versus private onl ...

When you have a great product others are bound to try and copy it.

What will you gain by making it public? Does that out weigh the risk?

You could just release a part to public and the rest to those who are logged in clients.

- Tammy :-)

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Public versus private online help documentation

by angelanna401 In reply to Public versus private onl ...

I would suggest the detailed help documentation should be shared to the clients or the actual current users of the system as they need to know all about the system.

For the public , in a marketing perspective, share the core/attractive details and help related to that features and they will surely get in touch in case they need the system .

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