Question

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Pulling hair out

By Snuffy09 ·
I am fixing laptop for a fried. After looking at it, it was clear the operating system needed installed.

I could not get it to boot so I didn?t know what operating system it was running and they didn?t know so I looked for the Microsoft Licensing Tag on the bottom. It clearly reads Windows Xp Home and gives the license key.

I installed my copy of XP Home and when prompt used the key on the bottom of the laptop. It keeps telling me that the key is invalid! So I skipped entering the key at install hoping that after I setup an internet connection it would work better. Still not working, is there anything I can do besides calling M$?

Thanks

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All Answers

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Chances are.........

by ThumbsUp2 In reply to Pulling hair out

... Yes, you'll have to call M$.

But, if the license on the box was issued for an OEM (Toshiba, Dell, HP, etc...), you have to use their CD to install. Using a retail copy of a CD won't accept the OEM license number.

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However - is there the remotest chance ...

by OldER Mycroft In reply to Pulling hair out

That your friend might be unaware that they actually HAVE an install disc somewhere for this laptop.

That would solve the Key problem.

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I agree....

by ThumbsUp2 In reply to However - is there the re ...

I've worked on many systems for people who didn't realize the 'stuff' sent with the computer actually contained the install CD. It might be shrink wrapped with the owner's manual, which they never read to begin with!

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I still can hear - "So THAT'S what all that stuff is for !!"...

by OldER Mycroft In reply to I agree....

The number of times I've found they threw it out is more than just a few. :^0

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haha

by Snuffy09 In reply to I still can hear - "So TH ...

but my problem is that they wont get back to me. thats why i just went ahead and used my cd. i just wanted to get their computer done and out of the way.

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Now I'm curious ...

by OldER Mycroft In reply to haha

If they won't get back to you, how will they be reunited with their computer?

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I guess thats their problem....

by Snuffy09 In reply to Now I'm curious ...

I just wanted to have it done and put on the shelf so when they do call me back its rdy. if they dont oh well, their loss i guess. I am guessing its a $$$ issue.

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I've done this a dozen times

by JamesRL In reply to Pulling hair out

I had a generic OEM copy of XP pro and installed it on Dells that had a Dell OEM pro COA/key.

You sintall it then call MS and explain the sitautaion and they will walk you through what to do.

James

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