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pure virtual function

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by technical

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I have a user that has recently installed a new HP Color Laserjet 8550 (attached to LPT1).
Now, when trying to open a particular word.doc from a cd, a message box appears with "pure virtual function called.....hpbs4010.drv".

Following this the user is returned to the windows desktop.

O/S = win98se

Any suggestions?
Many thanks in advance.

2 replies

by johnny51

I had a wierd word problem with a 4550. It was found that using the PCL6 driver would insert an extra space after words with an apostrophe in them. Changing to the PCL5 driver eliminated the problem...I might suggest a try of the same in your case...

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