Networks·41,416 discussions

Querulous

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Only recently did I switch from DSL to cable. Never — not once — was there an inexplicable suspension of internet with DSL.

Now, at least once a day or more, things on cable don’t work.

I gave up checking on my end. Never found anything. Even W7Pro said, with palms upturned, “Go ask a friend”.

Anybody a friend?

Topic

Clarifications

In reply to Querulous

Clarifications

Call your cable company’s support.

In reply to Querulous

That’d be my first place to start if I was you.

Thank you, friend

In reply to Call your cable company’s support.

I got me a hunch it has to do with the state of the world, over which I have zilch to say.

See what I mean?

In reply to Querulous

I forwarded this post to, mitchell.harvey@cox.com, the guy who sold me the package.

I get back, Mail Delivery Failure Notice.

See what I mean?

In reply to Querulous

I forwarded this post to, mitchell.harvey@cox.com, the guy who sold me the package.

I get back, Mail Delivery Failure Notice.

I had to wait to do this. It went out, again.

Oy vey.

In reply to See what I mean?

https://www.cox.com/support/sandiego/emailchat/emailus.asp

Technical Support – South
(619) 262-1122
24 hours / 7 days a week

Technical Support – North
(760) 599-6060
24 hours / 7 days a week

Either could be a nightmare of trying everything you have already tried, just to satisfy each tier to which you may be escalated.

I thought I might have an executive-level Cox engineer email address from previous experiences, but I can’t seem to find it. Some serious issues were fixed because this fellow found a string of forum comments, and offered his address in case of further issues.

I must say, however, that Comcast is a big one on dropped connections and bad routing, so you are probably lucky you don’t have them as an ISP.

Ah, here is another, fixed by getting attention on Twitter.
http://paulmccord.net/2010/02/06/cox-did-help-me/
With some “Twitter addresses”:
Tweets by CoxComm
Tweets by cox_will
Tweets by CoxNicky
http://twitter.com/DonaldOhse
And I have tried to search Twitter, but it is suffering an overload just now. (Of course, as this is one of the very few times I’ve wanted to check that service.)

-Wait – how interesting- it seems that it is just coxcomm which is overloaded. Surprised? I can get to cox_will just fine.

You can try this to satisfy your own curiosity. If you suffer an actual failure, I suppose the test would be lost. Requires registration for this and some other tools, but overall, worth the minute or two to register.
http://www.broadbandreports.com/linequality
Or look through the Cox tests from the past 7 days, such as http://www.broadbandreports.com/linequality/nil?dnsdom=cox.net&p=5

LOL. hostmaster@cox.net

They don’t seem to have any abuse@ address listed. Lame. (Not that that would be an appropriate address for you, but then again, the above probably isn’t either. But when you are trying to get their attention, spray wildly and play dumb. 😉

Try this…

In reply to See what I mean?

mitchell.harvey@cox.net. Cox, from what I have seen elsewhere runs a fairly tight ship. May be different in your area. I suspect however, if that were the case, you would have already heard evidence to that affect. Assuming that you have not, my suggestion would be to have them come out and run a test on your interior lines. Television can remain quite clear over those lines long after the signal has deteriorated enough to drop network traffic. But again, boils down to calling them, eh?

I had a similar issue

In reply to Querulous

I had an issue where my cable would drop and despite numerous calls, I couldn’t get anywhere. The only thing that always happened was that if the temp was 85 degrees or higher it always went down, otherwise it was intermittent.

To make a long story short, I made them send a guy out and it turns out that I had a bad splitter in the box on the house that he replaced at no cost.

Thank you

In reply to I had a similar issue

That is a possibility.

The day after installation ( ~ couple months ago) they had replace filters upstream for the same problem.

When it goes out now (“No Internet Access”), it lasts for, maybe, five minutes or so, then just as mysteriously, “Internet Access”. Modem and router lights stay on regardless.

If it doesn’t get worse I may keep it as a feature — reminding me how tenuous everything in life is.

[Author]

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