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Question on HP printer event logs

By RG11 ·
I have an HP laserjet 4000N. When I print the event log how to I translate what the error means. For example a 13.1.50. From my understandings the 13 is a paper jam, 1 is from tray one, What does the 50 stand for.
I keep getting repeat paper jams with this error. I have looked on HP's web site but cant find this error. Any advice?

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Question on HP printer event logs

by Ann777 In reply to Question on HP printer ev ...

I've seen that error before and ordered a printer maintenance kit to fix it. I think (but since I cannot find documentation on it, i cannot be sure), that the 50 relates to a general error condition.

The particluar printer issue was resolved by replacing all of the rollers that comes in the printer maintenance kit... but since the fuser also placed a streak of toner down each page (and the printer in question was way overdue for fuser replacement -- like 50,000 pages)... we replace the fuser too. The printer (I'm told), is as good as new.

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Question on HP printer event logs

by RG11 In reply to Question on HP printer ev ...

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Question on HP printer event logs

by estebandelatorre In reply to Question on HP printer ev ...

yOU CAN DOWNLOAD JETADMIN SOFTWARE FROM WWW.HP.COM. IT ALLOWS YOU TO ADMINISTER, REGISTER AL YOUR PRINTER ACTIVITY FROM ANY WORKSTATION. IT ALSO WILL DISPLAY ANY PRINTER ERROR IN A TEXT FRIENDLY INTERFACE.
IT CONTAINS AN UPDATED CONSILIDATED DATABASE OF ERRORS AND A HELP SYSTEM.
IT WORKS WITH ANY HP PRINTER MODEL, ALL YOU HAVE TO DO IS TO INSTALL THE LATEST DRIVER IN THE WKS.

HOPE IT HELPS!

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Question on HP printer event logs

by RG11 In reply to Question on HP printer ev ...

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by rmurray In reply to Question on HP printer ev ...

For Printer Messages on a HP 4000 family:
http://www.hp.com/cposupport/manindex/lj4000_eng_man.html
Snag the HP 4000 family o printers (.PDF File)
Chapter 4 pg 72 defines Printer Messages, problems and resolutions.

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Question on HP printer event logs

by RG11 In reply to Question on HP printer ev ...

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