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  • March 8, 2007 at 3:30 pm #2268175

    Question regarding dial-up and network drive access

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    by cabowabo · about 16 years ago

    Hi There,

    I have a user that works externally at home from time to time. She lives way out in the boonies and connects via dial-up. She logs into our network through Cisco VPN. After logging in to the VPN, she can access her email, one of the network drives and our intranet sites with no problem. The problem is that she cannot access the other network drive we use. It comes back with an error message saying the local device is not in use.

    I’ve tried disconnecting the drive and re-mapping it. After disconnecting the drive and attempting to remap it I get a “network path cannot be found” message. The only way I can re-map the drive is to disconnect from dialup and plug in directly to our network. I’ve also tried disabling McAffee Viruscan but to no avail.

    Does anyone know how to solve this problem? I’d appreciate any help you can give me, it’s getting extremely frustrating.

    Thanks!

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    • March 8, 2007 at 3:30 pm #2514991

      Clarifications

      by cabowabo · about 16 years ago

      In reply to Question regarding dial-up and network drive access

      Clarifications

    • March 8, 2007 at 10:31 pm #2514852
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      Where exactly is this second drive located?

      by hal 9000 · about 16 years ago

      In reply to Question regarding dial-up and network drive access

      Also what Access rights has she been given and what OS is on the server?

      From your description she can access the share on the server but nothing else is that correct?

      Col

      • March 9, 2007 at 9:37 am #2517021

        The second drive is located on our main server

        by cabowabo · about 16 years ago

        In reply to Where exactly is this second drive located?

        She just has basic user access, I never thought of changing the access to see if that could possibly be causing the problem. I think that’ll be my next step. She is running XP and the server has 2000. All our externals have XP and haven’t had this problem, but, she is the only one on dialup.

        Sorry, I kind of mangled my initial post. She can access the drive that has all our users personal folders on them, intranet and email. She can’t access the shared folder though.

        Thanks a lot for taking the time to respond

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