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questions asked when hiring IT

By tuyetl ·
Hi there:

I'm in one man IT department for a non-IT firm.
Recently, I have projects lining up to be implemented. Therefore, I need to hire a junior IT support, and hiring is something I have never done before. I wonder if you have any articles or questionairs/guidlines that can help/share with me at the interview.

Thanks,

BTL

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questions asked when hiring IT

by James R Linn In reply to questions asked when hiri ...

The three main things you want to know before hiring someone are:

CAN they do the job? (technical/organization skills)
WILL they do the job? (Motivation, initiative)
WILL they fit in? (social skills)

The top one you can get mostly from the resume, though you might want to probe a few things just to be sure. Exagerating on resumes seems to be the norm.

The last 2 questions are harder to answer. What you want as proof is "demonstrated behaviours". The concept comes from "behavioural interviewing" techniques. Start by outlining which core competancies someone would have to have, and then determine what kind of behaviours would demonstrate them. Then ask questions which uncover examples of those behaviours.

To uncover those questions I like to ask questions based on past experience. For example,

Tell me about a time when you had a major deadline you couldn't meet....
Tell me about how you dealt with your most difficult customer...

These don't have to include experience in similar jobs. From my experience someone who can handle difficult customers at a camera store can often handle difficult customers in a big IT shop.

James

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questions asked when hiring IT

by tuyetl In reply to questions asked when hiri ...

The question was auto-closed by TechRepublic

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questions asked when hiring IT

by Wayne M. In reply to questions asked when hiri ...

If you are a one man shop and you are looking to bring on a second person, I would suggest you hire a peer. One boss and one indian is not a very productive arrangement and it is usually easier to identify a peer than an adequate junior level person.

Look at you current project backlog and list the technical skills needed. Look for someone who has the technical skills to do over half of the projects. You will probably want to keep mentoring time to a minimum so you do not lose productivity for the first 6 months after the higher.

For a two man shop, personality is extremely important. Look for someone you can get along with and trust. Someone you would be willing to help out and whom you would be comfortable to be helped by. Someone everyone else could refer to as BTL II.

Going from 1 to 2 people is probably the most difficult transition. Look for someone you can trust both technically and personally.

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questions asked when hiring IT

by tuyetl In reply to questions asked when hiri ...

The question was auto-closed by TechRepublic

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questions asked when hiring IT

by Shanghai Sam In reply to questions asked when hiri ...

The first thing to do would be to make an inventory of what is to be expected from the new colleague. This can help you later on to define a number of requirements when placing an ad of some sort. A good ad ( in whatever media form ) will automatically filter out most candidates who are not suited for the job ( they mainly don?t react ). The following could be kept in mind:

- Duration of employment ( temp project basis, or long term )
- Expected level of knowledge and expertise in what field ( basically what should the individual be able to do?)
- Does the applicant have to have relevant experience of can one learn on the job?
- Level of independency, responsibility and personal suggestion and inovation

It might be wise to re-examine one?s own job to filter some other aspects that might be taken for granted ( by yourself ). These criteria are most likely to be non technical and more physiological based, for instance:

- the importance of social skills? Expected level of verbal and written communication?
- The necessity or not of a flexible individual? ( overtime, after hours, emergency situations? )
- Is one to be led, to lead or to become an equal?

My personal experience would suggest at last the following :

- Be open and honest. Make sure that the candidate has a clear perspective of what lies in store for him. It?s a good defense against unpleasant surprises to both parties involved.
- Prepare the interview so that it is custom made to the candidate.Nothing is more insulting when you show up for a job interview and a possible future employer didn?t even take the trouble to read your r?sum?. But it also allows you to ask relevant in-depth questions concerning one?s knowledge and experience.
- If possible, try to interview t least three candidates. Just from a statistic point of view. Competition can be a healthy thing if used in the right proportions.

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questions asked when hiring IT

by tuyetl In reply to questions asked when hiri ...

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