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Quickview with Office97 shortcut bar

By certboy21 ·
Hi,
one of my customer has got a problem launching applications from his office97 shortcut bar; instead of opening the application(eg:word) itself, it opens up a quickview box and upon closing that, the application then opens. Not just the MS applications on the shortcut bar but also other applications on the shortcut bar as well. Have tried reinstalling office97 but problem persists. Closing and reconfiguring the shortcut bar wont help too. Had also tried the method from MS url http://support.microsoft.com/default.aspx?scid=kb;en-us;Q154907, and wont help either.
Wonder if there's anyone out there facing such problem?

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Quickview with Office97 shortcut bar

by Data Ninja In reply to Quickview with Office97 s ...

I have only seen this symptom on one occasion. The only thing I was able to do that seemed to remedy the problem was to go to "Control Panel / Add Remove Programs / Windows Setup Tab / Accessories" and de-select the quickview item, then reboot.
I also checked the file types in Folder Options in Explorer to be certain that quickview wasn't being pointed to as an application. Deleting any that did have a reference to it!

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Quickview with Office97 shortcut bar

by Shanghai Sam In reply to Quickview with Office97 s ...

Thanks for your help! But the problem is still appearing after I rebooted the machine. It seems determined to stick to the shortcut bar!

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Quickview with Office97 shortcut bar

by Shanghai Sam In reply to Quickview with Office97 s ...

First, you might want to check out the shortcut that launches the bar. It should look something like this "X:\Program Files\Microsoft Office\Office\MSOFFICE.EXE" where X: is the drive you have Office installed. There should be no switches following the line, and the 'Start In' directory should be the same.

Second, go to the above directory and look in the sub-folder "Shortcut Bar". Delete any files you find there, especially *.tmp ones.

Third, look in the sub-folders of that one which should contain names such as "Office" and "QuickShelf", etc. Verify that the shortcuts contained there are properly pointing to the applications, and that you can launch them from there without the quickview problem.

If the links launch properly from there, you might have a registry setting for files of type .lnk (lnkfile) that is pointing to the quickview.exe application on "OPEN" and then explorer is taking over after you close that window and running the proper application. To fix that you will either have to follow the .lnk path through the registry until you find the class that is servicing it (under a class id you will find something like "Server/Open/" and a key that points to the program it is supposed to launch and change it from quickview.exe to explorer.exe (I think, I'll have to check on that). You can verify the proper service to run by looking at the same key on a properly functioning machine.

I noticed on my system that when I un-installed quickview, it left the .exefile on the drive in the "viewers" folder. You can rename/remove that file also.

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Quickview with Office97 shortcut bar

by certboy21 In reply to Quickview with Office97 s ...

So sorry but thanks for your help anyway. In the end we passed the machine for a total reinstallation.

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Quickview with Office97 shortcut bar

by certboy21 In reply to Quickview with Office97 s ...

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